e2save porting issues likely to affect cashback claims

ace37

Two recent contracts with e2save required them to port our numbers from virgin to o2. However the two temporary numbers given by e2save on the contract note do not agree with the numbers on the first o2 bills dated the day after the orders were placed.
Our two numbers were ported 4 days later.O2 say they have no record of
the e2save temporary numbers and cant change them.E2save i've yet to get
through to.
My concern is that they could reject all my cashback claims when they attempt to reconcile the temporary numbers.
Anyone had similar experiences ? or could offer advice?

reehsetin

i had to send my first bill with my claim which had the temporary number, ring e2save cashback and check with them

mobilejunkie

Send a covering letter with your claim explaining what happened and that you have complied with the t&c.

agsnu

Did you give your PAC at point of sale, and does your telephone number correspond with the number on the e2save sales invoice (this is the important bit)?

ace37

PAC code given at point of order and accepted by e2save.
The following day e2save rang to say one of the pac codes had been rejected. When I rang o2 they said both ported numbers were going through
and would be available in 3 days - which they were.
It still remains that the temp number on the sales invoice is different from the temp number on the first bill from o2.
I guess i need to get a statement on file or email from e2save to cover this discrepancy otherwise it will give them the perfect opportunity to reject the claims.
Thanks for all your responses