Natwest Atm Discrepancy- Pl. Advise

mm66

Hi All,

In July I took out £50 from a woolwich ATM using my NAtwest card. A few days later i noticed I had been debited £500. Went to the branch and logged in a ATM discrepancy. After all this delay NAtwest came back today and said the reponse is:

" It is not possible for the ATM to do that". They are not willing to do anything else. I have a meeting with the manager tomorrow morning and would appreciate any advice.

Obviously these things happen so if any body has any newspaper stories about this that I can take to the meeting or any other advice.

thx

omega27

Are you allowed to withdraw £500 per day with your card? If your limit is £250, that would be a good point to start with!

mm66

yes i have a £500 limit

jojo1364

Hi

I had a ATM dispute with Natwest a year ago, I entered to take out £50 but no money came out (I did get a receipt), but £50 was taken from my account. I told Natwest straight away and did eventually get the money back. They said that the cash machine would have to balance, so if when they did it (once a week in this branch) and it was £50 short I would get my money back. This did happen, just took a few weeks! So I'd contact the Woolwich where you took the money out, as the machine won't balance!

mm66

Woolwich wont talk to me they want me to report it to my bank and my bank refuses to even investigate saying it is impossible.

Are there any newspaper reports of this happening?

Fatboy_NSS

You need to log a discrepancy with your bank. The bank owning the ATM won't be able to help as you aren't their customer. As you have already done this, your bank would have checked with Woolwich who would have checked their ATM journal to see exactly what happened on that transaction. As you claim has been declined, it sounds like the machine did in fact dispense £500 rather than the £50 you remember.

Alfie_E

Fatboy_NSS wrote:

As you claim has been declined, it sounds like the machine did in fact dispense £500 rather than the £50 you remember.

I think the OP's point was that there hadn't been any checking so far, just a glib "it is impossible" in response.

RichyRich

Ring back up. Tell them you withdrew £50 and were debited £500. If they tell you that it's impossible, tell them that it's not impossible; it happened and that you'd like to raise a dispute. If they still refuse, escalate to a supervisor. Don't accept an excuse not to transfer you: INSIST! Explain the situation. If they give you the same spiel, tell them that you don't like being called a liar and explain that if it's impossible they won't mind raising a dispute because they've nothing to lose. If you don't get anywhere, take their full name and the full name of the advisor, including their location (i.e. where the call centre is - the full address). Then, write to the customer services department [address to follow, cc'ing it to the manager of the call centre] explaining your problem and how nobody in the call centre would help you or belive you.

If your reply gets nowhere, get in touch with the financial services ombudsman. Be aware that the ombudsman won't help you unless you've tried to sort it out with NatWest first. Keep copies of all your correspondance.

NatWest Customer Relations
FREEPOST NAT12685
Borehamwood
Hertfordshire
WD6 1BR

The Financial Ombudsmen Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

mm66

I have spoken to the Customer Relations Dept and they have promised to investigate further.

It would be great if i could find examples of this that were sorted out by people themselves or in the newspapers.

thx

Smiley_Mum

You might find something in this link -


http://www.blagger.com/db4/company_id/745/companyname/Natwest.html

Also if you don't get a satisfactory response from Natwest can't you contact a banking Ombudsman or some sort of Financial Services equivalent of Oftel etc.

virgin_moneysaver

mm66 wrote:

Hi All,

In July I took out £50 from a woolwich ATM using my NAtwest card. A few days later i noticed I had been debited £500. Went to the branch and logged in a ATM discrepancy. After all this delay NAtwest came back today and said the reponse is:

" It is not possible for the ATM to do that". They are not willing to do anything else. I have a meeting with the manager tomorrow morning and would appreciate any advice.

Obviously these things happen so if any body has any newspaper stories about this that I can take to the meeting or any other advice.

thx

did you not ask for a receipt when you withdrew the cash - if it gave you £50 & the receipt showed the same then natwest shouldn't have a problem getting the funds from the Woolwich