New desktop won't connect to internet

red_bertie

No joy on switching router off/on. Yes ISP is 192.168.1.1. Turning house upside down now for disk - no [guy installed it for us] but have a disk for setting up wireless connection - will go to quickstart link.

RB

Millionaire

Are you using a Ethernet Cable or the USB cable to connect the router to the new pc?

It seems from the quickstart guide you can via both. posted by tonyhague in posts above.

If USB you will need the disk to load the Drivers.

The ethernet should work straight out or at the most a quick reboot of the Router or PC.

red_bertie

ok - internet icon in task bar shows 'currently connected to unidentified network. access limited connectivity'.

is it possible Belkin router does not work with vista as originally set to XP?

as u can tell I'm a pc dummy, am only just keeping up with this - please KISS.

Cable is a CAT5.

RB

russ_gillespie

Unlikely that it's incompatible.

Can you go into the 'Control Panel' and then 'Network & Sharing Centre'. From the menu on the left click 'Manage network connections'.

A new window should open and you'll see 'Local Area Connection'. Right click on it and select 'Status', then click the 'Details' button.

Tell me the following values from that window:

IPv4 IP Address
IPv4 Default Gateway
IPv4 DNS Server


Russ

red_bertie

Russ,

Values in window

Wording IPV4 IP address does not appear.

Default gateway - no value shown.
DNS server - no value shown.


RB

russ_gillespie

That's the problem then. Your machine isn't receiving and IP address from the router. I suspect the DHCP is switched off.

You need to assign an IP address manually.

Go back into the 'Control Panel' and then 'Network & Sharing Centre'. From the menu on the left click 'Manage network connections'.

A new window should open and you'll see 'Local Area Connection'. Right click on it and this time select 'Properties'.

The 'Local Area Connection Properties' window will open. You'll see a list of items with tick boxes by them. Look down the list until you see 'Internet Protocol Version 4 (TCP/IPv4)'. Select it (don't untick it), and click the 'Properties' button'

Click 'Use the following IP address' and enter the following details.

IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1

Click 'Use the following DNS server address' and enter the following details.

Preferred DNS Server: 192.168.1.1
Alternate DNS Server: Leave blank

Click OK. Then Close. Wait 30 seconds, then try Internet Explorer.

red_bertie

nope no go - I've gone through that twice [in case I did it wrong].

RB

russ_gillespie

It's possible then that you're router has some extra security on it such as mac address filtering.

It may be worth getting the person who set it up on the phone.

red_bertie

I appreciate your input. Will contact the guy tomorrow.

RB