New desktop won't connect to internet

red_bertie

We are in diffs - new HP desktop with wired connection to broadband router. Unable to connect to Ineternet. Old desktop removed this a.m. used same wired connection with no problems. Thought I could just unplug cable from one and plug into new one .. but no joy. Any suggestions appreciated as to what I can do? Posting via OH's laptop.Thanks.

RB

DatabaseError

the new computer running vista by any chance? Normally, you should be able to plug in and go, but...vista...sometimes struggles getting an ip from the router for some reason.
plug in the computer that works, double click on the '2 little computers' icon on the bottom right, click support and reply to this message with the IP address and default gateway. hopefully then someone who had more patience with vista will be able to tell you how to set up a connection manually, probably throwing opendns servers in as a bonus

red_bertie

thanks tony - gonna give that a try now. I'll be back ......

RB

red_bertie

and the saga continues. old computer now banjaxed, knew it was on it's way out - now what to do?

RB

DatabaseError

router make and model

red_bertie

Belkin 22/2+ DSL - SWAMR54125 are only numbers I can find.

RB

red_bertie

Forgot to say before yes it's Vista.

RB

spud17

Thought I could just unplug cable from one and plug into new one

You did turn off the router, connected new pc, then turn router back on?
If not router will be trying to see old PC.

russ_gillespie

did you find out if it had an IP address like tony said?

It's possible that for some reason your DHCP server is OFF on the router, and that your old PC had a fixed IP. It's also possible that your Router has Mac Address filtering enabled.

You'll need to check out the router config to find out.

DatabaseError

are we guessing the operating system? i still guess vista, and i don't use it, so don't know how to set up a connection (any vista users feel free to jump in at this point...)
i know your router's IP address should be 192.168.1.1, name/password admin, quickstart guide here (pdf) The disk which came with the router may help in configuring vista, as suggested by the guide, and for dns servers, regardless of isp, 208.67.222.222 208.67.220.220, and i'd set a manual IP address for the PC of 192.168.1.99

red_bertie

spud - think so, but just backtracking to be sure.

RB