3 refer a frend

mess0804

I have a friend who a refered to make a contract, took the coupons required and they said that we were going to receive the credit in 60 days.
I saw a couple a weeks ago on My 3 that I had on the Spent since last month: (30) (in brakets... so I assumed that they will take from this when I will make calls extra from my minutes. But I haven't made any calls and when I received the minutes this month I saw that the credit is now 0 !
Does this mean that the credit was valid for a month? And why isn't it written somewhere this? Why don't they send at least a message to say that they give you the credit and you should use it in a month? Are they in their right to do so without having T&C saying anything?
And by the way my friend hasn't received the credit at all... I received it and they took it back... :mad:


This is the T&C that they have on the site:

http://www.three.co.uk/personal/customer_/recommend_/refer_a_friend.omp



Terms and conditions: Referred friend must buy direct from 3 quoting your friend's 3 mobile number. Offer must be mentioned at time of order as it can?t be applied later. Credit will be applied to both accounts 60 days from new customer's connection. Credit will not be applied to either customer?s account if referred friend is in arrears or disconnects from the 3 network. Credit will not be applied if existing customer is in arrears. Existing customer must be a current 3 contract customer. Only available on a minimum contract term of 18 months and not available on Mobile Broadband plans. Credit cannot be redeemed for cash for any reason. Offer cannot be used in conjunction with any other offer (including credit-back).Offer available until 30th April 2008.

ROBMOGGAN

3 are (at best) useless.

They gave me a code "to get £20 off accessories" if I took a contract with them.

When I tried to use the code it was declined.

When I contacted their foreign customer service team, they stated the code should have been entered when i took the contract and they would later send a voucher to be entered on the accessories website.

This hadn't been explained and I felt this was just designed to make it difficult for you to actually use the thing.

Of course, they would do nothing to try and sort this out for a new customer.

First impressions of 3 are certainly not good.

If the items I ordered ever arrive (due yesterday but didnt arrive), I will have to decide whether the lack of customer service is worth the £8/month I'm saving.

I'm likely just to send the whole lot back and cancel it all within the 14 day period.

Rob

gollum007

Check your direct debit
The £30 gets directly knocked off your bill, so if your bill (With no extras/ additional spend) was £35 for the month, your direct debit should take out £5 only.
Similarly, if your bill was £15, then no money would go out from your end, and £15 credit would remain.

Cheers

-Gollum

mess0804

gollum007 wrote: »

Check your direct debit
The £30 gets directly knocked off your bill, so if your bill (With no extras/ additional spend) was £35 for the month, your direct debit should take out £5 only.
Similarly, if your bill was £15, then no money would go out from your end, and £15 credit would remain.

Cheers

-Gollum

Uhhhh... I tried to call their customer service... The hard part is trying to understand them :mad:
They said something similar, but they could not explain why this month it showed on my 3 like additional spent in brackets (which means minus)... it was (29.40) - I spent something... and this month it's showing 0 (my bill is 15).
And of course had no idea why my friend hasn't received yet the credit and sayd that maybe he will receive it next month.
I will check the direct debit and call them again maybe I can find someone who understands better english and I receive more information.