More Tiscali trouble

Shrike1313

Another example of Tiscali's lack of service, I'm afraid.

My connection went down at the beginning of the year. I rang technical support (premium charge) and was put through to a nice man in Delhi who kept me on the line for 40 minutes without solving the problem - he had not got a clue. My only option was to cancel. Getting hold of a MAC code was next to impossible. Another call to Delhi and I was told to ring during the week. On ringing during the week, I was told that the code was going to be posted. Two weeks later.....

I have now found out that they have continued to take money out of my account by direct debit. A phonecall later (UK this time, thank God) and I was told that I would be sent a refund.

I received a letter last week confirming my account cancellation - dated three months after the actual cancellation. The saga continues (anyone have contact details for the ombudsman?)

Tiscali is obviously going for massive growth at the cost of customer service. When it goes wrong, it goes very wrong. Don't touch them with a barge pole.

SuzySu

If you read my thread posted yesterday, there is a phone number in one of the posts that might be of use for escalating your complaint. Good luck.