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e2save airtime

I bought a mobile phone from e2save last November. It should have included £10 airtime, but I never received it. Despite phoning and writing to the company, I have had no luck. Has anyone else experienced the same problem? (I have read about the cashback problem on the forum with the same company). Has anyone got an email address that I can use? (I have just called e2save again and they gave me an email address which I have just tried to use but it bounced back. I'm fed up!
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