Your time's worth £10 an hour if your bank or finance company causes unfair problems

jools65

This could come in very handy.

At the moment, i've got a missold PPI going with LLoyds, thats been passed to the financial ombudsman. Basically, i told Lloyds about an ongoing shoulder complaint because being self employed it was of great importance to be covered for injury and loss of employment.
I even ASKED if i would still be covered as the bank was refinancing a loan at their suggestion after £3500 went missing from my current account but when it was brought to the attention of the fraud squad via Lloyds, they rang me to tell me they would do me for fraud if one of the transactions i had picked came back as being a valid transaction that i had made.

It turns out with the PPI, that the seller didnt print off the right paperwork saying that any future problems with the shoulder would mean i wasnt covered at all. So in theory, according to LLoyds logic, i just signed on the dotted line, knowing full well i wouldnt be covered and paid an extra £6500 for the priviledge of them turning me down :mad:

Lloyds offered £1000 on a previous loans PPI that i didnt sign for but worded the letter so that if i accepted, i wouldnt be able to pursue the claim on the refinanced loan.

Meanwhile, back in feb, i had kept my branch up to date with what was happening and told the manager that the insurance had turned me down for a pre-existing condition. he said to get back to them as they would pay eventually and arranged for a £3500 overdraft for 3 months.
They didnt cough up and now that overdraft with added charges etc has risen to nearly £7000 in 6 months. I had to give up work and move house as it went with the job and i wasnt even covered for unemployment as it was classed as being put down to the shoulder injury why i had to leave self employment. I sarcastically asked if i could claim for athletes foot instead

The credit card insurance should cover me as it was taken out a year before i even went to the GP complaining of shoulder pain but since the end of feb, i have been given the wrong information that the loan insurer would provide the info needed from a central database (as everything i had was with Lloyds)and i only need send in the part needing my signature.

Since then, i have sent two of them in, had to ring the loan insurer to fax details over and the fax never reached its destination and get another sick note from my doctor which they lost.

Its still not settled and i am getting letters saying my cards been stopped and i have to cut it up and send it back, blah, blah.
The last letter with my signature needed (yet again) was sent via recorded delivery 3 weeks ago and i have still not heard anything.
I seem to be on the phone on a weekly basis chasing things up so i will use the above info and send them a letter charging them for my time and see whether that makes them shift up a gear!

andyco

Does anyone know if this can be used against the Student Loans Company? Seem to be spending ages writing letters to them about how money keeps being deducted from my wages even though I've paid off loan.

Skieasy

Your time's worth £10 an hour if your bank or finance company causes unfair problems

Worked for me! Was hassled by Egg over credit card details, which they eventually admitted as their error and paid up £35 without having to revert to the Financial Ombudsman.

dunstonh

andyco wrote: »

Does anyone know if this can be used against the Student Loans Company? Seem to be spending ages writing letters to them about how money keeps being deducted from my wages even though I've paid off loan.

The financial ombudsman service does not cover that.

chris9104

Does anyone know if something similar to this exists for the Ombudsman of Estate Agents, as I have spent a huge amount of time trying to sort out a problem with Hunters?

YorkshireBoy

chris9104 wrote: »

Does anyone know if something similar to this exists for the Ombudsman of Estate Agents, as I have spent a huge amount of time trying to sort out a problem with Hunters?

The Ombudsman can make awards up to £25,000. He will do so if he is convinced that you have suffered:

• Actual, proven financial loss as a direct result of actions or inactions by the Agent. Please note the words “actual” and “proven”.
• And/or undue and avoidable stress and inconvenience – over and above what is a stressful and inconvenient process at the best of times.

http://www.oea.co.uk/make_complaint_sales.htm#ten

Google is your friend.

MRSTITTLEMOUSE

Doublespresso wrote: »

Do youknow if I can use this against Local Authorities when successfully fighting wrongly issued Parking Tickets?

'
I actually claimed for my time from Miller Homes when we had a lot of problems after buying from them in 2000.I claimed for 8.5 hours at a cost of £15 per hour of my time (explaining how it was used,writing complaints,time on the phone ect).I did this after the problem was resolved and listed it along with my other costs I was claiming for.They paid it,I must admit I was surprized as I had only put the charge down as I was so angry with them at the time.I'm now in the way of thinking that it's always worth asking,if you don't ask you don't get.

abc123abc123

I am currently going through a house insurance claim which started in June. It has been a real problem, leaving me to make complaints about shoddy workmanship (left a fire hazard etc) and me having to make numerous telephone calls, to the different companies that the insurance company has delegated to, to try to get things resolved- is this something which I could claim time for? This claim is still ongoing, trying to get a settlement figure to get work done.

Thanks

mamamia30

hello, my partner has a credit card with Barclays, and also banks with them. He owed £300 odd (total amount left to pay on the card) and his latest bill was for £18 only, but they decided to take out £125 from his bank account, without any notice!
I know they have rights to take funds from his account if he owes them money, but to take out that much, without notification doesn't sound right to me! Can anyone please tell me where i stand with this, and also if we have rights to complain as it left us short paying rent, and they would not explain anything to my partner on the phone and even put the phone down on him! (After waiting half an hour on hold to talk to this person!) thanks!

mamamia30

hello, my partner has a credit card with Barclays, and also banks with them. He owed £300 odd (total amount left to pay on the card) and his latest bill was for £18 only, but they decided to take out £125 from his bank account, without any notice!
I know they have rights to take funds from his account if he owes them money, but to take out that much, without notification doesn't sound right to me! Can anyone please tell me where i stand with this, and also if we have rights to complain as it left us short paying rent, and they would not explain anything to my partner on the phone and even put the phone down on him! (After waiting half an hour on hold to talk to this person!) thanks!