Your time's worth £10 an hour if your bank or finance company causes unfair problems

ardenhall

Do you know if I can use this against an IFA.I've been trying to settle a problem with my IFA for over a year.This might help!

PrincessJR

I am currently trying to sort out a problem I have with HSBC regarding infomration they have recorded on my credit file.
they have stated that I tried to apply for an account and gave 'one or more material falsehoods' (basically commited fraud!!) and they refused my account.
In actual fact, I decided not to go ahead with the account as they were so incompetent and took weeks to process my forms etc.... I went with Abbey in the end who were brilliant.

I am so stressed and worried. I have never given false infomration to anyone, and have several accounts with other banks (savings, ISA etc...)and have never had a problem.

Could I claim for the 'defirmation of character, stress and financial difficulty this incorrect record has caused me? (I have had an account upgrade refused by Halifax who I have been with for years due to this, and am now worried about my mortgage).

Surely HSBC should pay for their mistake!!??

What should I do? It is really affecting my 'lendability'

Thanks

YorkshireBoy

PrincessJR wrote: »

Surely HSBC should pay for their mistake!!??

Shouldn't your first priority be to get them to correct their 'mistake', instead of trying to get money out of them? You can then address any recompense/goodwill once the primary objective is achieved?

After all, what good is a little bit of compo if you have a CIFAS marker on your credit file?

Have you made an official complaint with HSBC?

PrincessJR

Hi,

I am trying to recifiy their mistake. I have written to them and they are looking into my complaint. that is why i have posted that I think they should pay for my time, effort etc etc....

I am also going to write to the Financial Ombudsmen, and CIFAS directly if I get no joy.

blahblahblah9

5 months ago I used uswitch to switch from TalkTalk to Tiscali. I received a letter from Tiscali saying that they needed me to confirm the switch by phoning a given number. i did so and they gave me a cancellation reference number. Fine.

NO! They have been billing me ever since and now even claim that I owe them money.

has anyone else had the same problem with Tiscali? Any ideas how to convince them to see sense?

dunstonh

blahblahblah9 wrote: »

5 months ago I used uswitch to switch from TalkTalk to Tiscali. I received a letter from Tiscali saying that they needed me to confirm the switch by phoning a given number. i did so and they gave me a cancellation reference number. Fine.

NO! They have been billing me ever since and now even claim that I owe them money.

has anyone else had the same problem with Tiscali? Any ideas how to convince them to see sense?

The financial ombudsman service does not cover telephone/broadband services.

ristretto

Blimey ! What planet is this ombudsman on ? I couldn't get my grass cut for £10 per hour.
The minimum rate you should be charging, if you're using up weekday/office hours, is £20 p.h. Even that is less than half of what I charge my clients for my work.....
Just remember that the CEO of your "bad" supplier is probably earning £10 per minute !!
It's also easier to reduce the value of your claim than to increase it .

Ama

Dear members, I have finally managed to get a bank to remove a default notice from my credit file. I had what was meant to be a joint account with my ex husband. The bank addressed all corespondents relating to the account to him and I was unaware that the account had an outstanding balance of £33 on it.

I complained to the bank who refused to do anything about it. I then had to take the case to the Financial ombudsman service. After a stressful 5months of allegations and being branded a liar, I finally managed to submit documents to prove my case and my complaint was upheld.

Without going into much details, I have missed a number of financial opportunities as a result of this including securing a home loan. I also spent a great deal of time doing research and writing letters, emails and phone calls.

I am thinking about asking for compensation but I don't want to come accross as greedy. Would anyone ask for compensation if they were in my shoes?

Your coments would be much appreciated.

pkempc

pkempc wrote: »

Hi Martin & team,

pkempc wrote: »

Thanks for that nugget of info. We have just submitted a complaint to the ombudsman about HFC bank.

We had to replace a couple of leather sofas after being flooded out last July and decided to go back to the original shop - Furniture Village, Abingdon and as before signed up to their 24 months 0% finance deal provided by HFC. We took delivery in January and HFC should have taken the first direct debit payment thereafter.

In February we started to receive very early morning phone calls from HFC operators from a foreign call centre with poor english saying we hadn't paid the monthly payment, 'fining' us £15 & then asking for our debit card number!
The operators were obviously reading from a script as our protestations of not the ones being at fault were just met with repeated demands for bank details!

It took 4 months and several letters to HFC to get a standard letter of apology stating that due to human error they had never set up the direct debit mandate properly - oh that's okay then!:rolleyes:
They cancelled the £ 15 'fines' and sent a cheque for ........wait for it......... £ 10 as compensation!

Apart from the early morning aggressive telephone calls what really annoyed us was the damage HFC could do to our previously spotless credit score especially as we are looking to remortgage at the end of this year.

Needless to say we rejected their offer.We had to pay to check our individual credit files with the three credit reference agencies to ensure HFC hadn't added any 'black marks' for missed payments plus the costs of stationery and postage for all the letters = much more than £10!

We have recently had a letter back from the Ombudsman stating our case is being processed and we should hear back soon.

To be continued..............

Recently received a very nice letter from Matthew Jones, Financial Ombudsman Service stating that following a thorough investigation he agreed that HFC Bank were totally useless and making an award against HFC Bank of £ 50.00:rotfl:

Cheque from HFC has just arrived & will be donated to www.helpforheroes.org.uk.

ladyofthemanor4

We had our caravan stolen in JANUARY THIS YEAR FROM OUR DRIVE!!
The insurance company E & L are being very difficult saying that on inception of the policy I gave over the incorrect information and saying that it was my responsabilty to check the details were correct, but it was theirs.
I have written lots of letters and I think that my time spent doing this and not to mention the incredible stress caused by this whole thing could be worth charging them for , aswell as all the recorded delivery letters I have posted, the ink and paper from my printer, envelopes and my time going to the post office etc, we are not however at the ombudsman stage yet but if I do get there I will be putting this it in a letter to them!!! anyway any other tips greatfully recieved
Ladyofthemanor