Just been to Nationwide to open ISA

sparky.shark

[FONT=&quot]What a bunch of muppets.

Went in earlier and they would not accept our ISA forms because they were printed in feb 08 and they should be apr 08. I got the packs from another Nationwide Branch just a week ago.

Also if you just put the bank name down for the transfers section and don't have the address you would have thought that they would have been smart enough at head office to figure out and fill in the address.

They also said that they will send our application forms to head office even though I said I want to open an ISA for this year. What’s going on there?[/FONT]
[FONT=&quot]Seems to be a lack of training!!! None the less I wasn’t happy.[/FONT]

Hungerdunger

Exactly the same thing happened to me this morning. Queued for 20 minutes; handed in my and my partner's forms which they had given me on Friday (after I told them it was for 2008-9) and was told I had to complete new ones which to my untrained eye looked identical to the old ones except that they had been pre-printed "2008 - 2009".

bristolleedsfan

Bradford and Bingley told me the same thing,application forms had been reproduced to take account of the new ISA changes. ( renaming of some of the components)

I was told that the old forms which has the words "Tessa" on them couldnt be accepted and would be void if used.