We are currently experiencing a high volume of spam and have increased the sensitivity of our spam filters. This could mean that genuine posts may get caught. If you believe this has happened to one of your posts, please email the Forum team on [email protected] As always, we are really grateful for your patience whilst we get this sorted - which we'll do as soon as possible.
Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
Moving back to BT but line not working
3 replies
1.7K views
TickledPink_2
Forumite 9 posts
Finally got fed up with Virgin Media and am now looking to move over to Sky. At the same time, we now need to get our old BT line up and running but, surprise surprise, the line isn't working so we have to fork out £124.99 for an engineer. Sky have said that they will reimburse the cost but it still means finding the money to do it in the first place.
I've had a quick look inside the Master socket and there's only a couple of connected wires in that but all looks okay. However, there is another small box by the window - I have no idea what this is or how it's meant to be wired.
£124.99 is a hell of a lot of money for what would probably be a 10 minute job for a BT engineer, so a DIY fix would be the best option if possible.
Has anyone else managed to fix their 'faulty' BT line?
I've had a quick look inside the Master socket and there's only a couple of connected wires in that but all looks okay. However, there is another small box by the window - I have no idea what this is or how it's meant to be wired.
£124.99 is a hell of a lot of money for what would probably be a 10 minute job for a BT engineer, so a DIY fix would be the best option if possible.
Has anyone else managed to fix their 'faulty' BT line?
0
This discussion has been closed.
Quick links
Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support
Replies
It will have been disconnected somewhere between your house and the exchange and/or at the exchange. It's not a DIY job (not unreasonably, BT don't allow others to tamper with their network).
If Sky want to pay, let them - but don't let them take over your line rental (tell them you only want Sky Talk as a CPS service) because then you'll be in breach of contract with BT and will have to pay a penalty charge, will also be subject to Sky's excessive 0845/0870 call costs (and won't be able to avoid them by using the 1280 prefix) and may not be able to use indirect access providers like 18185.
How have you got sky to do that? ?
I am also thinking of going off v media and onto BT and when i phoned today they said they had an offer on for reconnection (have a phone line but no dial tone) £62.50 but eeekkkk i would rather not pay anything to be honest as they make so much money