Using second hand packaging material.

talksalot81

Just make sure all previous shipment information is removed or illegible and then that is the way to go.

Adam

5bellies_2

A loophole stating "not responsible for loss or damage in transit" is always off-putting to a buyer.

It's much safer to offer recorded and insured delivery methods only for higher value items, and to send the buyer a checklist (terms of sale?) stating clearly that any delivery must be rejected if it appears damaged etc.

I sold a TFT monitor a year or so ago, packaged it up carefully to the point that the monitor was place into an oversized 21" CRT monitor box, only for DHL to butcher it on the way. Buyer signed for the item without fuss, then complained to me that the box had big holes all over it and was badly mis-shapen.

I asked him whether he had signed for it "in good condition" and he did the email equivalent of mumbling. I did the insurance claim, only to be sent the reply that he has signed for it in good condition and therefore the damage must have been done after delivery (a small crack on one foot).

I contacted the seller telling him that he had negated the insurance by his actions, and I could not compensate for something that was not my fault. He stomped his feet, screamed and screamed, but I stood my ground. I made it perfectly clear I had paid £7 odd insurance on the item and packed it sufficiently, but he negated the insurance - and I wasn't responsible for his actions.

soolin

silverfoxdude wrote:

Hi

So I would advice people to put on their ad that they are not liable for damage sustained in transit, or to get postal insurance (?)

Not a good idea to put that in your auctions, it sounds confrontational and a bit 'Arthur Daley'. It would also suggest to me that the seller had a lot of previous problems with badly packed items and were trying to wriggle out of their responsibility.

A seller remains responsible for the parcel so the insurance is to protect the seller not the buyer. If a seller takes paypal then it doesn't matter what terms and conditions they put in their auctions as the buyer can always chargeback for non receipt or broken items usually leaving the seller to bear the cost.

Soo

shelly

Getting back to OP....;)

Had an item once that we packed very well in lots of bubble wrap and put into re-used jiffy bag (that looked nearly new) with a new address label on it.A few days later we had a disgruntled buyer e-mail us to say he "wasn't happy that we over charged the p+p by something like 7p and also that we had the cheek to re-use a jiffy bag!!!"
And here I was thinking that recycling was a good thing....

bleugh

always re-use,
i also scout round the local factories for boxes and flowpack and bubblewrap, i get laughed at for skip diving but i've never had to buy any packaging other than jiffy bags! and i've sold a lot of big items

TDIfurby

I always use as much bubble as possible then strong brown paper as the "envelope". Its a) a lot cheaper b) a lot more flexible as you cut to the size you need, not buy the Jiffy to the size you need.

Oh, and top it all off with as much good brown tape as possible too.

Becles

Buy a cheap shredder and shred all your junk mail. That makes good free packaging

rattla

I don't think people generally have a problem with reusing packaging as long as it is secure enough to get there undamaged.

One classic peice of recycling though was a year or so, I ordered a Video Game and when it arrived it was in a Somerfield Quiche box, with an elastic band around it (no selotape at all!) and 'padded' with a couple of tesco carrier bags inside! Also it didn't have an address label - the guy had just written my address on the box!!!

I was amazed that it managed to get to me!