Ordered a TV, got two...

wiggy001

Not sure if this is the right place for this so apologies if not.

I ordered a TV direct from one of the big manufacturers in February, with an expected delivery of the following friday. Long story short, the TV had apparently gone "missing" somewhere between the manufacturer and the delivery company and couldn't be traced.

Manufacturer agreed the following week to send a replacement TV, which duly arrived on 29th Feb. All fine and happy at this stage.

This morning, the same delivery guy turns up with "My other tv"

I asked if he could simply take it back as I'd not ordered another, and he said he couldn't and it's be simpler for me to contact the manufacturer and ask for collection (probably simpler for him but, hey ho...). I was in a rush so just signed for it and received a second tv.

I've confirmed that no second payment has been taken from my credit card and, as the first TV was paid for as soon as I put the order through (not even on dispatch, cheeky g!ts!), I assume no payment will be taken.

Paperwork with it says that any queries or issues should be informed in writing, so I'll be doing that today but what are my rights and responsibilities with this?

Does this fall under unsolicited or abandoned items? Do I have any rights to the item if they fail to get back to me within a reasonable timeframe? Can I charge for storage (it really is in the way in my tiny 1 bed place!)

Any advice greatfully received

woohoo_postingid

I wouldn't waste my time contacting them.. It's their error, let them do the chasing.

dmg24

No, it does not fall under the provisions for unsolicited goods. It is just an error.

Give them a call and tell them to collect it asap.

unrich

Theft includes the "intention to permanently deprive".

Just phone them and get them to arrange collection at their expense.

The thing to do would have been to refuse delivery.

The delivery guy means the easiest thing for HIM would be for you to accept it. Had you refused he would have to make arrangements to send back. Next once told me to refuse as it would go straight back to them and would be tracked.

Now you have to contact them and stay in when they can arrange collection.

wiggy001

Thanks for the replies.

Tried calling but no answer on their customer service number so far... remember having real issues speaking to anyone before when I had the original issues.

Paperwork requests that any issues/errors with the order are notified in writing within 7 days, so will send them a letter today and try again to get through on the phone.

I can work at home pretty much when I need to, to arranging collection shouldn't be an issue

Cheers again

dmg24

wiggy001 wrote: »

Thanks for the replies.

Tried calling but no answer on their customer service number so far... remember having real issues speaking to anyone before when I had the original issues.

Paperwork requests that any issues/errors with the order are notified in writing within 7 days, so will send them a letter today and try again to get through on the phone.

I can work at home pretty much when I need to, to arranging collection shouldn't be an issue

Cheers again

Always refreshing to get a reasonable response to something like this! x

t_r

why boter writting send them an email.
You are being responsible, but I guess you don't want a huge box hanging around for weeks.
Can you put a time limit on their responce before disposing of tv. It would be reasonable to do so just don't know it would be leagal.

Woofles

You must inform the company what has happened, they will have put a tracking request through to the courier, which is probably why the first TV has now turned up, but they have your signature for both deliveries. If only to cover yourself from future arguments. I know its a pain in the proverbial, but don't put it off.

Pollycat

I had a similar thing happen to me a few years ago.

We ordered a Sony home theatre system, and the DVD player went 'missing' so only the box with the speakers arrived.

We contacted the company & they gave me a returns number as they said they couldn't despatch just the DVD player.

Anyway, this guy turned up with 2 boxes and dumped them in my hall.
When I said 'I've got a box just like that big one to go back', he shook his head and said 'I can't take it, I've not got any returns papaerwork'.
He said 'If I were you, I'd just sell it'.

Well, I rang the company again & they said they'd sort it out.
Several weeks later, nobody had been in touch.

As they'd let me down with the 2nd attempt at delivering the whole system which should have arrived before Christmas and didn't, then they gave me another delivery date and I stayed in all day but they didn't turn up, I felt that I'd done enough to get them to collect the speakers so I gave them away.
I was considering charging them for storage but I thought that would have been a bit cheeky. :rotfl:

If you can't drop them an email, I'd send them a letter giving them a timescale to collect the item and leave them to sort it out.
If they don't bother to collect the goods, you've done everything you can.
Keep an eye on your credit card to make sure they don't charge you for 2 TVs at a later stage.

Polly

golddustmedia

I believe if you inform them of their mistake then if they have not collected after 6 months you are legally entitled to claim ownership and dispose of as you like.

superscaper

golddustmedia wrote: »

I believe if you inform them of their mistake then if they have not collected after 6 months you are legally entitled to claim ownership and dispose of as you like.

Not quite true. You're right you can claim ownership after 6 months but if you give them away or sell them the company still has a legal right to claim for the value of the goods off you up to six years later. Like in Pollycat's case, if the company finds out about the loss through some audit or other, since the goods were given away the company can still claim for the value of those goods off Pollycat, assuming it's not more than 6 years ago. If Pollycat had kept them then I don't think there's anything the company can do about.