BT dispute help

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Hi there, I'm a newbie here so go easy on me!

_party_

We renewed our contract with BT back in November as they said they would reduce our monthly broadband bill by £2 per month and would throw in BT Vision free of charge. Very nice I thought...

However, some four months later the BT Vision still hadn't arrived. We had spent hours (literally) on the phone to them trying to sort out delivery and were basically fobbed off on numerous occasions, and on three occasions they attempted delivery to our home address when we told them that this was impossible and that they would have to deliver to our work address, which they said they could do (but never did).

After four months our patience snapped and we threatened to leave. By this point we had decided to only communicate with them via e-mail due to wasting hours over the phone with them, and getting nowhere. To be fair they always replied to the e-mails, and I have saved them all and highlighted the ridiculous number of times the have apologised (in bold) for their lack of service. They even credited our account with £10 as a 'gesture of goodwill' and then attempted to do it again a week later, not realising they already had! We didn't receive that one though. :rotfl:

We requested a MAC code and got so fed up moved provider 5 months into a 12 month contract.

The problem is, BT have shown themselves to be completely incompetant (towards us personally) and I really don't feel I should pay them a bean. Can they take things further should I refuse to pay them any charges? I'm thinking that they will say I have broken a contract, yet they have reneiged on their agreement to send out the BT Vision as part of our broadband package. Is this breaking their side of the bargain?

I hope this is in the right forum mods, if not please let me know where it should be. Many thanks.

Drunkstar

The BT Vision (if you check the papaerwork) is a contract of its own and isnt seen as part of the broadband package. Technically you have cancelled a brodband contract for a service that was working. Though I would imagin the complaints team may let it slide.