virgin and your call world and such

sheraz2

hi

i was wondering i may have read somewhere but cant remember where, if calls to companys like yourcallworld and simply call are part of the inclusive minutes on virgin

i have the 300 min and text

regards

cyrus_2

Hi,

I received an e-mail titled: "Important changes to your tariff" from virgin yesterday.

Amongst others it mentions that:

[FONT=Helvetica, Geneva, Arial, SunSans-Regular, sans-serif] The next change only applies to you if you use advertised call forwarding services with numbers that begin 07 for example 07744 or 07755. These aren’t like normal mobile phone numbers, they’re services you can use if you want to manage your calls. From now on it’ll cost 40p a minute to use them from your Virgin Mobile phone. And just to let you know, if you have a bundle, these calls aren’t part of that. [/FONT]

Hope this helps. I was using simplyfone's 07744 number, but I guess I'll have to start paying for a service that offers a 020 access.

shri_2

Hi I have recived a email from Virgin mobile saying they will start charging 40p/min to calls 07744/ 07755. from 12 may ( I think). call coustomer serive and they do not know anything. Just woundering I may have start paying fron these calls.
http://newsletter.virginmedia.com/public/read_message.jsp?tsp=1207329613264&custid=7065&uid=6035836966&sig=MDEPIIJECEGNDNBK&mid=600013764

utilitybroker

shri wrote: »

Hi I have recived a email from Virgin mobile saying they will start charging 40p/min to calls 07744/ 07755. from 12 may ( I think). call coustomer serive and they do not know anything. Just woundering I may have start paying fron these calls.
http://newsletter.virginmedia.com/public/read_message.jsp?tsp=1207329613264&custid=7065&uid=6035836966&sig=MDEPIIJECEGNDNBK&mid=600013764

Yes its mentioned in the post above yours.:D If your not paying now( You can check online ) you surely will be paying after 12/5/08.

vietpup

Due to these changes in your inclusive allowances, I'm sure you'll be able to cancel your contract early without penalties. Also there is a significant increase in the out of bundle call charge to mobiles from 35p to 40p. I will be contact Virgin later to give notification and post back.

Looks like that part that would apply would be section 8(c)(iv).

As there T&C's states:

8. When the agreement ends:

8(c) You can cancel this agreement immediately if:

(i) we break an important condition of this agreement or a number of less important conditions;
(ii) we break a less important condition of this agreement and do not put it right within 7 days of you asking us to;
(iii) all of the services are permanently no longer available to you;
(iv) we change the terms of this agreement to your significant disadvantage;(v) we change or withdraw all or any part of your monthly allowances in line with condition 3(d) to your disadvantage;

3(d) We may need to change or withdraw all or any part of the monthly allowances provided to you under condition 2(c) as a result of changes made by our suppliers, if the allowances are uneconomical, technically impractical, unfeasible or otherwise not fulfilling their purpose to you or us. If we do, we will give you as much notice as we reasonably can. In this situation if any such change or withdrawal by us is to your disadvantage and if you do not wish to accept any alternatives or replacements we may offer, you may cancel this agreement under condition 8(c)(v).

(vi) we increase your monthly allowance (or other periodic) charges, or our call or other usage charges applicable under this agreement, or introduce new charge applicable under this agreement, in each case under condition 5(d) and you write to us to cancel this agreement before the increase or introduction takes effect.

However your right to cancel under condition 8(c) does not apply if:

(a) in respect of condition 8(c)(vi), we have increased our monthly allowance (or other periodic) charges by an amount equal to or less than the percentage increase in the previous 12 month period in the All Items Index of Retail Prices (or successor index) published by the Central Statistical Office in the Monthly Digest of Statistics (“12 month RPI percentage increase”), or we have increased our call or other usage charges which has the effect of increasing your likely call or other usage charges over a 12 month period (based upon your previous 12 months' call charges and usage pattern) by the 12 month RPI percentage increase or less; or

(b) in respect of any of the events allowing you rights to cancel under conditions 8(c)(iv), (v) or (vi) (“Termination Event”)

utilitybroker

If your on a sim only contract as the op appears to be you can cancel forthwith and revert to payg by d/d . I just did this and they even credited my a/c with £10 as i had not used any minute/texts.

If you read the newsletter mentioned above
http://newsletter.virginmedia.com/public/read_message.jsp?tsp=1207329613264&custid=7065&uid=6035836966&sig=MDEPIIJECEGNDNBK&mid=600013764
they tell you ,you can cancel contract.

vietpup

Just got off the phone to Virgin Mobile, they said I need to write in to confirm that I'm disconnection/porting out and cancelling the contract early due to the change in cost of 07744/07755 numbers.

The address I was told to write to is:

Virgin Mobile
Willow Grove house
Windsor Road
Whitehorse Business Park
Trowbridge
Wiltshire
BA14 0XH

Going to get a letter in the post tomorrow, Virgin Mobile have very good customer service so I'm sure they won't make it difficult.

redux

vietpup wrote: »

Due to these changes in your inclusive allowances, I'm sure you'll be able to cancel your contract early without penalties.

Perhaps you need to check when this change on 07744/07755 numbers was first announced

Somewhere between June and August last year, I vaguely remember, and it's been written in the Terms and Conditions all the time, and some of the calls have been charged

Kevin_Small

Just thought I'd let people know that I'm in the middle of an interesting situation with Virgin Mobile on this.

05/04/2008 used 07744 number (like I've done many times) and was not charged by Virgin.

08/04/2008 changed to Virgin 'Liberty Sim' deal

I since then I've discovered that Virgin are charging me 35p/min for 07744 calls. I've not received any 'change of call charges' info from Virgin at any stage and so I only found out after looking at my bill..

The thing is, I cannot find details of these call charges on any part of Virgin's website that relates to me or my contract. I’ve looked in ‘Virgin Mobile Terms and Conditions’, ‘Virgin Mobile, Your Questions Answered’ as well as ‘Virgin mobile Liberty Sim Details’ and can find nothing… It is listed under 'Virgin Mobile Pay As You Go Daily Bonus tariff' (in ‘OUR PROMOTIONS - TERMS AND CONDITIONS’) but this is for pay as you go promotions only..

With Virgin always referring to their online T&C, I feel that in no way have I been told of the new charges for calling these numbers.. Not only that, but even if I had of looked for this information I would not have found anything.

I’ve called Virgin 3 times about this and each time they say a manager will call be back (as the normal customer service people are unable to assist me) – and you guessed it, they never do.

An interesting thing is that if you put ‘07744’ into the search function on the Virgin Mobile website, it gives you some matches (including T&C) but when you use these matches to link to the relevant page (eg T&C) there is no reference to 07744 numbers on these pages. I’m guessing there is some kind of IT glitch.

Apparently a virgin mobile customer service manager should be calling me back today. Will report back on how this goes

ta
Chris

Kevin_Small

I've finally spoken to a manager who could understand my situation.

Apparently the issue was 3 fold:
1) For some time their policy has been to charge for all 07744 numbers. Somehow though, the one I had been using had slipped through and was not being charged
2) Me changing from a normal monthly contract to a SIM Only monthly contract caused this loophole to be closed due to the T&C of the new contract
3) Because I did not actually receive a new SIM with my new contract (they just swapped the settings on me existing virgin SIM), I did not receive any new T&C in the mail (they are packages with the SIM).

They are also looking at the fact that the call costs of 07744 numbers is not listed correctly on the website.

In all they offered me £20 as a good will and although this is a little less than what these calls have cost me in the last month - I took it.