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Did you get the cheap TalkTalk deal via Uswitch?
Comments
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we ordered on 16 Mar is there anything we can do to get the connection fee refunded?
Why is it only between Tues 25 March and Monday 31 March?
Thanks.
worto.
Because those were the dates that it was heavily promoted by MSE with no mention of the connection fee, as Martin says Talktalk had told him it no longer applied. A 'misunderstanding'...Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
Hi. received my talktalk bundle and activated today. everything working well. also i emailed stephen who confirmed receipt of my email and checked out account balance and no connection charge. I wait and see about the uswitch offer of 2 months free. Great job so far. No probs and already faster than my sky broadband i believe. Thanks Martin!!0
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Hi. received my talktalk bundle and activated today. everything working well. also i emailed stephen who confirmed receipt of my email and checked out account balance and no connection charge. I wait and see about the uswitch offer of 2 months free. Great job so far. No probs and already faster than my sky broadband i believe. Thanks Martin!!
You're doing better than me !
I got a reply from 'Stephen Fell' saying they were investigating and they'd contact me about the connection fee by the 16th. I'd heard nothing more so mailed them again late yesterday, and got exactly the same - obviously automated - response!.
On the plus side, we have been activated successfully, though I had to phone them as the disk appeared not to have worked. "Oh yes, everything's fine, that happens sometimes"...Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
Hello !!!!!! here,
I am working through all the requests we have received. Yes this is an automated response as had I personally acknowledged all emails received I would still be replying.
I will sorry for the delay in getting back to you all but due to the volume of requests it is taking a little longer getting back to all the people who contacted me however I will contact you all personally by Friday this week at the very latest.
Thanks
Stephen Fell“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
UPDATE THURSDAY 17 APRIL
If you took the deal between the dates specified and are unhappy you need to send an email by Friday 18 April in order to get a response. Thanks.0 -
I've just heard back - the connection fee will be refunded. Many thanks MSE all and Talktalk Stephen !
Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
However it has still appeared on my bill. Deeply frustrating and disappointing after all the correspondence which promised the charge would be waived. STEPHEN !!!Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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Hello,
I advised that a credit would be raised onto your account to clear the connection fee not to wave the fee, this is why it remains on the account. The credit will appear on your next bill
Thanks
Stephen“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi, I also sent an email on the09/04/08, never heard a thing, 13/05/08 sent another email/ reminder, don`t suppose I will get much from this one,I have just sent the email and will post the response.
Nothing ventured nothing gained...at no cost!
cheers:beer:
lets hope I will be pleasantly surprised.:T 0 -
TALKTALK_SUPPORT wrote: »Hello,
I advised that a credit would be raised onto your account to clear the connection fee not to wave the fee, this is why it remains on the account. The credit will appear on your next bill
Thanks
Stephen
It hasn't.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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