Help Needed - New Car Damaged by Dealer

Scuttsy

If the wing has been resprayed and a professional job has been done I would suggest accepting the vehicle back with suitable compensation. As a professional in this industry a properly executed repair will not cause any long term damage to the car or affect any residual values. It will also ensure you are driving you new car rather than getting involved in a lengthy process trying to reject the car. After all the process of respraying a door done properly mimics the same process done whilst the vehicle is assembled at the factory. A poorly executed repair is an entirley different matter and I would view the repair and if you are unsure get a professional 3rd party opinion. Then make a decision from that point.

It should be relatively easy to assess the value of the service just phone and ask for a quote.

**woody123**

When viewing the resprayed panel make sure that there isn't a car parked next to it as it may darken the area you are looking at..

I always get my uncle to come with me and view cars to make sure he spots resprayed panels and you can tell some a mile off where as some you maybe need to look for paint residue in some places.. and there are of course some where the resprayed panel doesn't match the original panel.

In my honest opinion i would not accept a brand new car that has had a panel resprayed unless i had it checked by a in independent bodywork specialist or someone who knew what to look for..

deltic_2

Firstly, because you signed for the car it doesnt mean you accepted it per section 35 of the Sale of Goods Act already quoted and also the fact you noted the problem on delivery.

Secondly, the business about the Aftersales Director being on holiday sounds like a fob off. Send the letter by recorded delivery to the Dealer Principal as it is his responsibility you were sold a damaged car.

Thirdly, check the repair in dull daylight with the car parked clear of anything which may reflect on it and from various angles. Also ask them to measure the paint thickness ersus the rest of the car (a good test of quality). Look out for little bits of dirt in the paint or an 'orange peel' effect, and also for any runs in the paint, signs of primer around the edges etc.

Fourthly, the first service is the cheapest and is inadequate compensation for such a terrible and unexcusable error by the dealer. If you include the items they failed to fit, they completely failed to prepare the car properly.

Finally, remind the dealer that if you fail to satisfy you, you will contact the manufacturer concerned and also complete the satisfaction survey from the manufacturer as totally disatisfied in every area.

bitgiggy

I'm going to make sure I give the car a thorough checking over before I even think about taking it back.

I really don't know whether to go down the route of rejecting it, I just want to get what I am entitled to and dont want them to just fob me off with excuses. It seems like they're just lying through their teeth to get me to go away and I just don't want to let them get away with that.

bitgiggy

Today I was more or less refused a meeting with anyone other than the sales manager at the showroom I purchased the car from, as meetings face to face with their customers is "not normally done".

I couldn't believe it, in my anger I telephoned a random salesperson in the showroom pretending to be a new customer and asked to speak to the dealer principle or "brand manager" as they liked to call them. Suprise surprise the brand manager was in that very showroom at that time so I had some choice words with him.

To my surprise he was very accommodating and understood my exactly position, although he had no idea as to my case, he reassured me that the work done on the car would be checked by 3 people, as well as myself, and if we come to an agreement that it is not as new then they will replace the car. Although this is good news I will take this with a pinch of salt until something is actually done about it.

On the other hand, I finally got around to calling trading standards (consumer direct) today who informed me I am well within my rights to reject the car under the sale of goods act. Should I have any problems going into the dealers tomorrow then this will be my response as I am sick and tired of a phone call a day and getting nowhere.

Hopefully we will have a resolution soon.:mad:

matt1987

I would definatly refuse the car seriously.... you bought a new car... and a new car is what you want.

bitgiggy

The way they've treated me I'd love to just to be awkward.

in2deep_2

bitgiggy wrote: »

I telephoned a random salesperson in the showroom pretending to be a new customer and asked to speak to the dealer principle or "brand manager" as they liked to call them. Suprise surprise the brand manager was in that very showroom at that time so I had some choice words with him.

LOL well done you good thinking.

jonathon

i woudnt care how good the repair is its still a repair i would reject the car.

bitgiggy

I keep making my mind up as to what I'm going to do then change it!

I've pre written the rejection letter anyway so I shall take that with me tomorrow in case the worst comes to the worst : S