pipex(ggrrr)

gardiner_2

hi all

thought i would try on here to see if anyone could help me with my pipex problems.. i joined them in december on a 12month contract(dam)

1,im not getting the speed they promised, i was never expecting the full 8meg but somewhere around 6 would have done.. the guy i spoke to at the time of joining said of course ul get 8meg... i did fone and fone about it and done all there tests the do over the fone ..ended up giving up

2,im on the pipex midi with 10 gigs a month download but every month they bill me for a extra 3 gig they say they have sold me the price seems to be differnt all the time..

Additional 3Gb download1£23.37 --24,02.08


Additional 3Gb download1£51.21---1.4.08

i never asked for that product so i cant understand how they are allowd to take it out my direct debit,also i think they should of informed me aboot it

i have phoned customer helpline but they just throw me aboot diffrent people and no 1 can help me

3, my direct debit was set up for the 1st o every month for some reason they took it out on the 24th when i had no cash in the account, low and behold the bank has now charged me 35 pounds... i phoned pipex again and was informed to write a letter to them with a copy of the bank charge letter and would get it back, that was sent the 1st o march but have heard nothing back and the guys i spoke to the day new nothing about it and was no help..aaarrrrr

just off the phone again asking for mac code and was told il have to pay the rest o contract up,thats not rite as the service has been crap

can any 1 help me in getting out of this contract, has some 1 got a formal Complaint Letter sample that i could use as im not great with the letter typing,
also spoke to Ofcom, who said not much they can do at the minute..and get back to them later, great

DatabaseError

the speed is usually dependent upon your phone line, its quite likely pipex aren't responsible for your low speeds, unless you had a previous bband supplier giving much higher speeds on the same line.
the extra usage charges seem a bit excessive, i'd guess (perhaps wrongly) that the extra 3 gb is you using around 13gb/month, suggesting that a 10gb cap is not ideal for you, i can't look at pipex pricing as the site now redirects to tiscali offering its *cough* unlimited packages for peanuts

GoodRiddance

try posting on www.thinkbroadband.com in the Pipex forum. They might be able to help you with getting out of the contract. If you break the contract then I think you only pay a cancellation fee which is probably about £58.

nickcardwell

gardiner wrote: »

1,im not getting the speed they promised, i was never expecting the full 8meg but somewhere around 6 would have done..

As has been said , it all depends on how far you are from the phone exchange..

the guy i spoke to at the time of joining said of course ul get 8meg...

he would i have said (like all providers) up to 8mb.

but every month they bill me for a extra 3 gig they say they have sold me the price seems to be differnt all the time..

Additional 3Gb download1£23.37 --24,02.08


Additional 3Gb download1£51.21---1.4.08

3, my direct debit was set up for the 1st o every month for some reason they took it out on the 24th when i had no cash in the account, low and behold the bank has now charged me 35 pounds... i phoned pipex again and was informed to write a letter to them with a copy of the bank charge letter and would get it back, that was sent the 1st o march but have heard nothing back

The difference in amounts appear to be apart of point 3 you made. If you missed a direct debit , they have added the previous amount owed and put it on to the following months bill (hence why its more)

gardiner_2

(((The difference in amounts appear to be apart of point 3 you made. If you missed a direct debit , they have added the previous amount owed and put it on to the following months bill (hence why its more)))))))

the amount was payd from the direct debit 5 days after it failed, thats why cant understand the price jump

i also did look at the www.thinkbroadband.com in the Pipex forum but cant make head or tail of it

thanks

Greenwellies_2

I was with Pipex for about 5 years, leaving only last week.

Have a look at the amount that they advise you they'll be taking from your account. (I used to get an email) and compare that to the bank statement.
While you are there, also check the dates of payment that they advise.

If there are discrepencies, you should get a full and immediate refund from your bank
This info is from http://www.bba.org.uk/bba/jsp/polopoly.jsp?d=828&a=10383&artpage=all

If the amounts to be paid or the payment dates change, the organisation collecting the payment will notify you normally 10 working days in advance of your account being debited or as otherwise agreed
If an error is made by the organisation or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid

I hope that helps

GW

Bongedone

If you stop the direct debit you will end up with somebody who knows what they are doing.

tedsui

Hi,
I'm in a similar position to you, but I only started with them in February! I am on the mini package £9.99 a month and they are taking extra each month for "downloads". Ironically I read all the reviews which stated they were a good provider to be with, not!! I am trying to get out of the contract but as nothing has been signed I am hoping (now Tiscali has taken them over) to use that as my reason. Like you I have been pushed around from customer services to technical support, and back again, with no clear direction as to what to do. I feel that if you stop your direct debit, which is what I am contemplating doing, that could be the way forward. Incidentally, my speed is 512 KB, and yet I'm paying for an 8 Mb supply!! Good luck with whatever you decide.