An unauthorised cease put in my line by BT OpenReach

krtko

Hi. I am moving into a new flat and there is a BT line but its not connected. I will need to have it connected because I want to get a broadband. BT will probably open a 12-month contract. Will my "phone line rental" cost automatically tranfer to Tiscalli when I order an inclusive package? Without additional charges to BT? Has anyone ever had a smoot experience of switching from BT to Tiscali without losing a lot of money? Thaaanks XXX

Heinz

Welcome to the MSE forums krtko.

You will be contracted to BT for 12 months for line rental from when the line is reconnected. Penalty charges for breach of contract will apply if you move line rental to Tiscali within 12 months.

BTW, Tiscali may be bought by CPW soon.

http://www.theregister.co.uk/2008/04/03/carphone_tiscali_bid/

billsavings

krtko wrote: »

Hi. I am moving into a new flat and there is a BT line but its not connected. I will need to have it connected because I want to get a broadband. BT will probably open a 12-month contract. Will my "phone line rental" cost automatically tranfer to Tiscalli when I order an inclusive package? Without additional charges to BT? Has anyone ever had a smoot experience of switching from BT to Tiscali without losing a lot of money? Thaaanks XXX

If Tiscali are that wonderful ask them why they want fit a line for you,and why they expect you to incur BT,s charges etc to take their service.

mikiki

Con wrote: »

I was originally subscribed to BT for my home line rental & billing. On the 21st of Feb 2008 I switched my line rental & billing to Sky. I was more than happy with the service for a little over a month, during which time everything worked perfectly.

On the 26th Mar 2008 my telephone stopped working. After contacting Sky to find out why they told me a 'Cease' had been placed on the line for an unknown reason and all they knew was that BT OpenReach (BT Wholesale) had initiated it.

Sky told me the only people who could resolve this was BT as it appeared as if another service provider was trying to take over my line. I know that I haven't requested this! :mad:

After ringing BT domestic they told me that only BT OpenReach can do this and I need to contact them, although they weren't allowed to give me their number. I've emailed both BT OpenReach and OfCom, although not had a response, yet.

Sky told me the only two options I am left with are:
1. Get BT to reconnect my line after signing up to another 12 month contract with BT before switching to Sky again after that.
2. Get BT to reconnect my line for which I pay BT £125.00 to buy out of the 1 year contract before switching to Sky again.

No one seems to be able to provide answers as to why this happened or how to get reconnected without paying the £125.00 or going back to BT for 12 months.

This to me sounds like some underhand dodgy tactic for me to remain with BT. Has anyone come across this before and how did they resolve this?

What I want to know is who authorised that my line be disconnected by BT OpenReach?
How do I get my line reconnected and working with Sky for my line rental & calls through Sky as originally set up?

Feeling confused, annoyed and abused.

Con.

omg! I know how you feel as i am in the same boat!
friday 6th march 09 my land line wont make calls or recieve them! exactly how you described it but ive had line rental with sky for 5 months! Also i have no outstanding bill with either company?!! I also get past around the call centers bt and sky's ! I now have to wqait till next month for the cease to be complete. so i got no phone and my partner and I are trying to plan a wedding for this year!!
So think I will be writing some letters of complaint! what else can I do?