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An unauthorised cease put in my line by BT OpenReach

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An unauthorised cease put in my line by BT OpenReach

edited 30 November -1 at 1:00AM in Phones & TV
24 replies 12.4K views
Con_2Con_2 Forumite
3 posts
edited 30 November -1 at 1:00AM in Phones & TV
I was originally subscribed to BT for my home line rental & billing. On the 21st of Feb 2008 I switched my line rental & billing to Sky. I was more than happy with the service for a little over a month, during which time everything worked perfectly.

On the 26th Mar 2008 my telephone stopped working. After contacting Sky to find out why they told me a 'Cease' had been placed on the line for an unknown reason and all they knew was that BT OpenReach (BT Wholesale) had initiated it.

Sky told me the only people who could resolve this was BT as it appeared as if another service provider was trying to take over my line. I know that I haven't requested this! :mad:

After ringing BT domestic they told me that only BT OpenReach can do this and I need to contact them, although they weren't allowed to give me their number. I've emailed both BT OpenReach and OfCom, although not had a response, yet.

Sky told me the only two options I am left with are:
1. Get BT to reconnect my line after signing up to another 12 month contract with BT before switching to Sky again after that.
2. Get BT to reconnect my line for which I pay BT £125.00 to buy out of the 1 year contract before switching to Sky again.

No one seems to be able to provide answers as to why this happened or how to get reconnected without paying the £125.00 or going back to BT for 12 months.

This to me sounds like some underhand dodgy tactic for me to remain with BT. Has anyone come across this before and how did they resolve this?

What I want to know is who authorised that my line be disconnected by BT OpenReach?
How do I get my line reconnected and working with Sky for my line rental & calls through Sky as originally set up?

Feeling confused, annoyed and abused.

Con.
«13

Replies

  • withabixwithabix Forumite
    9.5K posts
    This actually sounds like you have been 'slammed' by another telephone company, OR Sky haven't been paying BT for your line rental (which is what they do), OR you possibly haven't paid a Sky bill or haven't fulfilled a term or condition of your Sky agreement (like signing and retunring it for example), OR Sky have cocked up.

    As it is BT Openreach/BT Wholesale who have done this, it WILL be one of the reasons I have suggested.

    BT won't really give a monkeys about you being with Sky, because Sky pay them - they just buy line rental and call time from BT at wholesale rates IIRC and use other carriers on a least cost routing basis to route calls where appropriate.
    British Ex-pat in British Columbia!
  • BrowntoaBrowntoa Forumite, Board Guide
    47.6K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    or Sky not owning up to their own "mistake"

    much easier to blame BT
    Links in my signature currently broken
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's , Boost your income and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to [email protected] Any views are mine and not the official line of MoneySavingExpert.
  • normanmarknormanmark Forumite
    4.2K posts
    Sky need to investigate further to find out what reason the cease was placed on the line. This could be down to a number of reasons.

    You should not be phoning ANY department of BT, you have no contract with them. Your contract is with Sky & therefore any technical issues they have to discuss with BT should be done by them & them only.

    :)
  • BexTechBexTech Forumite
    4.8K posts
    ...and now Sky are putting up their call costs, maybe not a good time to have switched line rental way from BT.
    It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
    (OK my English isn't great, the sciences, maths & IT are my strong points!)
  • Con_2Con_2 Forumite
    3 posts
    withabix wrote: »
    This actually sounds like you have been 'slammed' by another telephone company, OR Sky haven't been paying BT for your line rental (which is what they do), OR you possibly haven't paid a Sky bill or haven't fulfilled a term or condition of your Sky agreement (like signing and retunring it for example), OR Sky have cocked up.

    As it is BT Openreach/BT Wholesale who have done this, it WILL be one of the reasons I have suggested.

    BT won't really give a monkeys about you being with Sky, because Sky pay them - they just buy line rental and call time from BT at wholesale rates IIRC and use other carriers on a least cost routing basis to route calls where appropriate.
    OfCom told me I'd been 'Slammed' but normally slamming involves unknowingly being taken to another telephone company. However in this case I have BT Wholesale have requested that I be Ceased from Sky but have not signed me up to another company, so I'm in a limb of having a dial tone and working broadband but unable to make or recieve telephone calls.

    This may be because Sky haven't been paying BT for my line rental
    But I know that I have paid my Sky bill and my Sky agreement is fine

    Maybe Sky have cocked up, but with both BT Wholesale and Sky saying "it's not us please contact the other party" I'm left in a telephone-less no-mans-land. :-(
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • Ask Sky to install a new line for you.

    Transfer the broadband/phone to new line.

    Start afresh.
  • BexTechBexTech Forumite
    4.8K posts
    BritBrat wrote: »
    Ask Sky to install a new line for you.

    Transfer the broadband/phone to new line.

    Start afresh.

    ...and be stuck with the high call costs Sky are now charging.
    It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
    (OK my English isn't great, the sciences, maths & IT are my strong points!)
  • normanmarknormanmark Forumite
    4.2K posts
    CON wrote: »
    Maybe Sky have cocked up, but with both BT Wholesale and Sky saying "it's not us please contact the other party" I'm left in a telephone-less no-mans-land. :-(

    It's sky's issue to pick up as you're there customer.
  • BexTech wrote: »
    ...and be stuck with the high call costs Sky are now charging.

    He was changing anyway.


    I agree a bad move.
  • ajcharltajcharlt Forumite
    6 posts
    Hi there,

    Exactly the same thing has happened to me and the time scales are uncannily similar. I switched to Sky from BT for calls and line rental on 18th Feb. One months good service, phone cut off on 25th March, broadband cut off on 1 April! I have managed to contact Ofcom who have confirmed that resolving the issue is firmly Sky's responsibility. They advised me to send a formal letter of complaint.

    My current situation is; no phone (although I have a dialing tone), no broadband, Sky claiming that it is BT's fault and saying that they cannot reconnect the line as it has been closed down (i.e. it will cost them to reopen it), BT offering to reopen the line if I sign up to a 12 month contract, no idea who instigated the 'cease'. Looks like BT is my only option. So much for opening up the telecoms market! At least if Openreach took customer calls I could find out how the problem occurred. As it is I'm dependant on Sky to find out and I suspect that it was them, although BT ARE the company who stand to benefit most from this scam.
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