NPower gas 'sculpting'

DirectDebacle

I agree c0, we are all feeling frustrated but I wouldn't put too much hope with Ofgem. The way I see it, it is a UTCCR (Unfair Terms in Consumer Contracts Regulations) issue and may well have to go the same route as the Bank charges case. For that to happen it is going mean taking npower to court to get the ball rolling. When enough of us have won then the OFT may take it up. My view is that with the Bank charges at least the Banks informed customers of what the charges were for and how much they were. The issue was that they were a 'fine' and not a true reflection of costs involved. npower are misleading customers as to how they charge for gas in their T&C's and then inventing T&C's in order to justify it. I think this is much more serious in some ways than the Bank charges thing. We shall see but I would urge anyone on here who has been trying for two months or more to persuade npower to address the problem to seriously consider the County Court (small claims track). There is no doubt npower will have to be dragged kicking and screaming to sort this mess out.

Cardew

DirectDebacle wrote: »

Ne Illegitimo Carborundum.

DD,
If you are going to court you really must start using Latin correctly; lest you offend some classically educated judge!

"Noli nothis permittere te terere"

Is a more correct form of the same sentiments!

Lingua Latina Occasionibus Omnibus (Latin for All Occasions) is an excellent source to to impress your friends and foes alike, and includes the classic greeting - Braccae tuae hiant (your fly is open)

oscar_merkx

I was stunned to find that the Jan - April was an extra £ 80.

I want to complain.

Where do I write or email to ?

DirectDebacle

Cardew wrote: »

Lingua Latina Occasionibus Omnibus (Latin for All Occasions) is an excellent source to to impress your friends and foes alike, and includes the classic greeting - Braccae tuae hiant (your fly is open)

Thank you for that Cardew, a fountain of knowledge as ever. Do you know the Latin for 'does my bum look big in this toga' or '6493 high rate units? what length of year was that then?'

DirectDebacle

oscar_merkx wrote: »

I was stunned to find that the Jan - April was an extra £ 80.

I want to complain.

Where do I write or email to ?

Email to

[EMAIL="complaints@npower.com"]complaints@npower.com[/EMAIL]

or write to the address on the back of the bill. Good luck and don't hold your breath for a reply.

oscar_merkx

DirectDebacle wrote: »

Email to

[EMAIL="complaints@npower.com"]complaints@npower.com[/EMAIL]

or write to the address on the back of the bill. Good luck and don't hold your breath for a reply.

Cheers I will do both.

DirectDebacle

oscar_merkx wrote: »

Cheers I will do both.

Oscar are you sure of your figures? £80.00 extra over for the period you quote sounds a lot even for npower. The overcharging we are discussing in this thread is normally over a year. I would be interested to know the figures. Have you calculated them from April 07 to April 08? Have you paid this bill you are disputing? I would make sure of the figures and if you are correct you should phone npower and immediately put the bill into dispute and make sure you get a complaint no. from them. Then follow it up in writing. Keep copies of your letters and make a note of the person you speak to, the time and date and a brief record of what was said.

Cardew

DirectDebacle wrote: »

Do you know the Latin what length of year was that then?'

DD you are a genius!

From the classics lessons I mostly slept through, I recall that the Romans did indeed use the early Greek calender. The internet reveals

<H1>

The Romans borrowed parts of their earliest known calendar from the Greeks. The calendar consisted of 10 months in a year of 304 days. The Romans seem to have ignored the remaining 61 days, which fell in the middle of winter. The 10 months were named Martius, Aprilis, Maius, Junius, Quintilis, Sextilis, September, October, November, and December. The last six names were taken from the words for five, six, seven, eight, nine, and ten. Romulus, the legendary first ruler of Rome, is supposed to have introduced this calendar in the 700's B.C.E.

</H1>
NPower must have based their tariff year on this model.

Anne3333

Do you think their Customer Service Staff are made to wear toga's, whilst fending off the complaints from us rabble?

DirectDebacle

Anne3333 wrote: »

Do you think their Customer Service Staff are made to wear toga's, whilst fending off the complaints from us rabble?

Earplugs and thick skins is de rigeur in Peterlee.