Carphonewarehouse/Virgin screw up...

N20Y1D

I recently signed up for carphonewarehouses offer of a 6 month contract with virgin for 300 mins & 300 texts @ £20pm with £120 cashback at the end of the contract (i have since been told by them that its £60 after 3&6 months)

However the phone number of the sim card they sent me does not marry up with the mobile number on my invoice from carphonewarehouse, i only noticed this by chance as i was about to port my old number over.

I have called both carphonewarehouse and virgin, carphonewarehouse advise me that they cannot do anything other than get there e-orders department to contact me (despite repeated calls i have not heard anything from them and i cannot find a number for them anywhere) Virgin say i am free to use the sim however this will no doubt lead to me defaulting on the cashback as once i port my number it will cause no end of confussion.... :mad:

So really just a warning to anyone who has used these people recently, check that the numbers on the invoice and sim match up or it could cost you.
:mad: :mad: :mad: :mad:

starbar123

Hi,

Strange one this is but one that I have heard before :-

eMail the CEO of Virgin Media and explain the problem, one of his people in the Exec Office will come back to you with a solution with a few hours,

the CEO is neil.berkett@virginmedia.co.uk

Hope that this helps.

Scott

jebervic

N20Y1D wrote: »

I recently signed up for carphonewarehouses offer of a 6 month contract with virgin for 300 mins & 300 texts @ £20pm with £120 cashback at the end of the contract (i have since been told by them that its £60 after 3&6 months)

However the phone number of the sim card they sent me does not marry up with the mobile number on my invoice from carphonewarehouse, i only noticed this by chance as i was about to port my old number over.

I have called both carphonewarehouse and virgin, carphonewarehouse advise me that they cannot do anything other than get there e-orders department to contact me (despite repeated calls i have not heard anything from them and i cannot find a number for them anywhere) Virgin say i am free to use the sim however this will no doubt lead to me defaulting on the cashback as once i port my number it will cause no end of confussion.... :mad:

So really just a warning to anyone who has used these people recently, check that the numbers on the invoice and sim match up or it could cost you.
:mad: :mad: :mad: :mad:

I am in a similar situation with Carphone, theyt also screwed me over on the £10 PAYG top deal recently, needless to say I won't be buying from the Carphone again.

John_3:16

I also have had problems with the CPW setting up the contact then Virgin saying the CPW cancelled?????? both blame the other. I have just managed to get it sorted 3 weeks into the contract. I have rang customer service at CPW to confirm details they also say it is a 2 stage cash back 3-6mth.

There is a virgin sim at the moment on CPW with 750 texts on it with a 6mth bill to be sent in.

My first one worked i await to see if they try to get out of this second one