Tesco Customer Services says no refund on faulty goods if no receipt!

Blacksheep1979

but they have no evidence to the contrary - and you have evidence that you bought it there. It's not like the op is after a refund (which shops don't have to do nor should do without a receipt because of potential theft issues). I'd stick to your guns and write to them.

Altarf

uktim29 wrote: »

I know you've found a link suggesting a witness is ok but sometimes even sites like that can get their information wrong.

All it would take is 2 shoplifters to take advantage of that. So I very doubt it's correct.

It is the website for Rhondda Trading Standards!

Would you prefer Blackburn Trading Standards - http://www.blackburn.gov.uk/server.php?show=ConWebDoc.17727

"Do I have to do anything if the customer hasn’t got a receipt?
A receipt is not the only means of proving that they bought the goods from you. The customer may have a credit card slip or proof from their bank. They might simply be able to show that somebody else witnessed their purchase."

or Solihull Trading Standards http://www.solihull.gov.uk/tradingstandards/advicetoconsumers.htm

"Do I need a receipt to get a refund?

Basically, the answer is no but you will need another proof of purchase. This could be a bank statement indicating the purchase, credit card counterfoil or even a witness who saw you make the purchase."

etc, etc

or are they all wrong?

bicycle_repair_man_2

any proof of purchase is valid, it doesn't have to be a receipt.

uktim29

Altarf wrote: »

etc, etc

or are they all wrong?

I would have never have accepted that as it's blatently easy to abuse. With that fact I don't think they could have done much either.

The only powers Trading Standards have is what is written in the law. The law requires proof of purchase but doesn't define that. A witness could be in on an act of crime so a witness isn't conclusive proof such as something printed.

I think they've made that as a suggestion without realising it's flaws. The websites text is obviously copy and pasted.

Cherryscone

last year i bought a 32 inch tv from tescos and of course after having it just 5 mths it went faulty , i couldnt find the receipt and myself and tesco went to war i said a tv lasts longer than 5 mths they said wheres your receipt i asked them to look at my clubcard because the proff would be there alas club card info only goes back 3 mths , in the end tesco gave me £40 back they said this was the current value of the tv , i felt silly for losing the receipt but i bet it will turn up soon the tv did cost £239 to begin with so i would say keep on at them they may offer a replacment or they may did their heels in.GOOD LUCK

Altarf

uktim29 wrote: »

I think they've made that as a suggestion without realising it's flaws.

So you have better legal training than all the UK trading standards officers. Fair enough.

uktim29

Altarf wrote: »

So you have better legal training than all the UK trading standards officers. Fair enough.

I live with 2 other people, one a lawyer the other a solicitor. I'm quiet knowlegable of the law because of that.

andyrules

tagz, if I were you I'd contact either your local TS dept or consumer direct for advice. It does seem from posts on here that whether or not you get satisfaction depends upon which individual serves you that day, rather than Tesco adhering to trading laws.

If it's any help, I purchased a suitcase from Tesco, own brand. It didn't even last for one short journey so I returned it - minus receipt. As it was too early for my credit card bill, they checked it against my clubcard and I got a full refund, no problem. They did say that my credit card evidence would have been fine - seems staff at my Tesco know the law!:D

Altarf

uktim29 wrote: »

I live with 2 other people, one a lawyer the other a solicitor. I'm quiet knowlegable of the law because of that.

So should I believe all the UK Trading Standards offices, or what you think that you have picked up in passing. Um that's a hard one.

uktim29

Altarf wrote: »

So should I believe all the UK Trading Standards offices, or what you think that you have picked up in passing. Um that's a hard one.

It's up to you but a so called witness isn't proof. The sog act requires proof and lists written forms of proof and has no mention that a witness will do.

Ah ha. I've just looked at one of your links.

"They might simply be able to show that somebody else witnessed their purchase."

Showing someone witnessed something is different to them saying they witnessed something!