Moving to different tarrif

gazza975526570

Hi

Im currently with NPower standard tarriff. After doing some research one of their other tarriff's is allegedly £350 per year cheper for me.

Two questions please -

Can i go through a cashback site to get paid out even though i will be with the same company?

I owe about £550 (due to moving to a much larger house with a rubbish boiler!) I would rather not pay this off in one go - will they allow me to change tarriffs with this bill?

Thanks in advance.

angelavdavis

gazza975526570 wrote: »

Hi

Im currently with NPower standard tarriff. After doing some research one of their other tarriff's is allegedly £350 per year cheper for me.

Two questions please -

Can i go through a cashback site to get paid out even though i will be with the same company?

No, you can switch through the provider, but the cashback site will only work for new customer accounts.

gazza975526570 wrote: »

I owe about £550 (due to moving to a much larger house with a rubbish boiler!) I would rather not pay this off in one go - will they allow me to change tarriffs with this bill?

Thanks in advance.

If you stay with the provider, you will probably be able to switch tariff (not through a cashback site).

However if you want to change provider, you will need to clear the outstanding account before switching.

gazza975526570

Thanks - they where the answers i thought it would be.

Tanks for your time.

notbritishgas

gazza975526570 wrote: »

Hi

Im currently with NPower standard tarriff. After doing some research one of their other tarriff's is allegedly £350 per year cheper for me.

Two questions please -

Can i go through a cashback site to get paid out even though i will be with the same company?

I owe about £550 (due to moving to a much larger house with a rubbish boiler!) I would rather not pay this off in one go - will they allow me to change tarriffs with this bill?

Thanks in advance.

Hi gazza, I presume it is Sign online 10 that shows the saving you quote. I think you will find that npower only allow that tariff for new customers, they tend to shaft existing customers.:rolleyes:

gazza975526570

Really?

If so that stinks! If you go to a different supplier do you have to stay with them for a set period of time?

notbritishgas

gazza975526570 wrote: »

Really?

If so that stinks! If you go to a different supplier do you have to stay with them for a set period of time?

In my opinion there are quite a few things about npower that stinks.
Unless you sign up to a capped or fixed price tariff with a new company there are normally no rules that say you must stay with them for a set period, but of course it takes about 6 weeks to change anyway.

gringog

Get a price protection plan and an opt out package and you can never go wrong again.

Girl_least_likely_to

notbritishgas wrote: »

I think you will find that npower only allow that tariff for new customers, they tend to shaft existing customers.:rolleyes:

I have been on NPower's standard rate but have just switched this afternoon to the sign online 10 rate. I did a comparison and this rate came up cheapest so I called Npower and basically said that I wanted to switch over to the cheaper rate. They had no problem with me doing this. They just took my lastest meter readings and I'm to expect conformation through the post.

It'll save me £240

gazza975526570

The poster above was correct - ive just called them and been advised you cannot transfer to the online tarriff - Brand new customers only!!!

Ive told them its a silly way to run their Business as i will now leave for the second most competitive price tarriff with a different provider instead of them. I just dont get it!

I had typed this at the same time as the poster above!!!! How very strange - think i will drop them a note about their practices

gazza975526570

Can anyone else who was an exisiting Npower customer confirm if they too have been able to change to their online tarriff. It will help with the letter im drafting too them

Girl_least_likely_to

Hi Gazza,

I'm just hoping the guy I spoke to just wasn't trying to fob me off.

When I called NPower I told then I was looking to lower my energy bill and was considering changing energy supplier. I told him that I had compared prices on a comparison site as well as the NPower site and the sign online 10 tariff was cheaper than my standard tariff. I queried how I could get transferred over to the cheaper tariff. He simply said that he could do it there and then, all he required was the up to date meter readings. It was very straight forward.

I can't imagine why I have been told one thing and you another? Hope you get something sorted. TBH I was surprised how easy it was to change over but I'll await the confirmation letter they should be sending me. I'd be interested too from other NPower customers who've had similar experiences.