Moving to different tarrif

accountnurse

Follows below my post from a previous thread-
My actual email enquiry to npower was short & sweet-
"Dear npower,
I would like to switch to tariff SOL 10, please advise how to proceed.
Thank you"

"I have duel fuel on tariff SOL 4 with N Power, after signing up for 'paperless billing' (paperless for them-I still print out the bills!) I enquired through the website about changing tariff to SOL 10 as this theoretically saves me £150 pa.....I have separate account numbers for each supply so I enquired twice.
Enquiry to electricity account got this reply-
"Thank you for your recent email.
I am able to change your tariff onto our sol 10 tariff however; I would appreciate it if you could forward up to date meter readings firstly."

Enquiry to gas account got this reply-(15 mins later)
"Thank you for your recent email.
After carefully checking your details, I can confirm the tariff you are currently subscribing to is SOL gas 4.
The new on line tariffs are only available for new customers changing from their exsisting suppliers.
Should you wish to take advantage of our £80.00 per year discount by having dual fuel, please complete an on line application form."

Presumably my electricity account shows I'm dual fuel due to the discount billing practice but apparently my gas account doesn't have this information. They don't appear to cross reference either so I'd suggest anyone who's been refused and still wants to switch tariff tries using their electricity account as a start point."

I may be reading (hoho) too much into this but as their billing/account information is so rubbish that my gas account number doesn't even 'flag' me as a duel fuel customer, I wouldn't be surprised if they also can't change things like your billing tariff.......Having said that it's just as likely to be luck of the draw regarding who answers your request (as anyone who's renegotiated the price of a mobile phone contract will tell you!)

I suggest ringing & asking them again (without referring to your last call) if you get another ''no switch" answer tell them you know other people who've switched. If you've got duel fuel & 2 account numbers try them both, you might even have 2 different phone numbers for enquiries too..still "no switch"? I'd try again....or register for paperless billing & email them like I did?

Good luck

Out of interest-does my duel fuel/account numbers idea hold any weight with anyone who's sucessfully swapped/been refused? Or is it pot luck?

accountnurse

Previous thread...........

http://forums.moneysavingexpert.com/showthread.html?t=783049

notbritishgas

Girl_least_likely_to wrote: »

Hi Gazza,

I'm just hoping the guy I spoke to just wasn't trying to fob me off.

When I called NPower I told then I was looking to lower my energy bill and was considering changing energy supplier. I told him that I had compared prices on a comparison site as well as the NPower site and the sign online 10 tariff was cheaper than my standard tariff. I queried how I could get transferred over to the cheaper tariff. He simply said that he could do it there and then, all he required was the up to date meter readings. It was very straight forward.

I can't imagine why I have been told one thing and you another? Hope you get something sorted. TBH I was surprised how easy it was to change over but I'll await the confirmation letter they should be sending me. I'd be interested too from other NPower customers who've had similar experiences.

We seem to have conflicting answers from npower, I wonder if the red words above are the key, normally the tariffs are for new customers only unless you threaten to leave them!!
I will be interested to see how Girl gets on as I remember some posts on this forum saying they had been promised one thing on the phone but when the paperwork came it said as you are existing customers this switch cannot be made.
I am on SoL4 and the switching sites say I could save £163 by switching to SoL10. My £80 cashback is due in April and I am thinking of switching to Atlantic (yes despite the recent price rise) but I will keep an eye on this thread to see how Girl and Gazza get on (let us know) to see if a call to npower might be better, although there are a lot of things I do not like about npower.

MoneyMiser

gazza975526570 wrote: »

Can anyone else who was an exisiting Npower customer confirm if they too have been able to change to their online tarriff. It will help with the letter im drafting too them

Hi,

As far as I know you can switch from your nPower Standard rates to nPower Sign Online 10 rates via moneysupermarket.com and get £30 cash back for a dual fuel switch. SOL 10 shows up in the results with an apply icon even when you put your npower as your current suppliers.

I would recommend you call moneysupermarket to confirm this.

accountnurse

I didn't threaten to leave, I just asked to switch.

gazza975526570

Thank you all for your comments.

Ive drafted a letter to their CEO with this along with some other complaint i have about NPower. I will update with their response.

Oh - i did actually tell them if they wont let me switch that i will leave

Girl_least_likely_to

Update

I received letters from NPower today confirming I have been switched over to the sign online 10 tariff for both gas and electricity :j

The letters don't tell me how to view my bills online. I guess I will be sent a few more letters each telling me different things :rolleyes: .

gringog

I have just moved to eon energy, and happy thus far:beer:

mary43

I have gas and electricity with NPower and after reading this thread I think I'll give them a call on Monday to see if I can change tarriff.

mary43

originally posted by Girl least likely to

I have been on NPower's standard rate but have just switched this afternoon to the sign online 10 rate. I did a comparison and this rate came up cheapest so I called Npower and basically said that I wanted to switch over to the cheaper rate. They had no problem with me doing this. They just took my lastest meter readings and I'm to expect conformation through the post

.

Have just phoned npower, very helpful and am now on the sign online10 rate.