Telemessage letter

fatbelly

Ms-Pacman wrote: »

hi fat belly,
thats my website and I'm always after more numbers to add.
I trawl all sorts of websites most weekends to add more numbers

I'll see if I can find you some new numbers.

Your website is a really valuable resource

DarkConvict

Maybe worth dropping NPower a note, as they are collecting an outstanding amount, it is debt collection. As such under OFT Guidelines on debt collection. They should not request you to call back on a premium rate number, and they should make it clear who they and who they are working for. - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

tallyhoh

Npower admin are c**p, I cancelled after 2 months with them over 2 years ago because I was not happy with the standard of service.

I paid the final electric bill but I am still waiting for the final gas despite contacting them twice!

Apparently it was my fault as I had not told them the final gas readings, on the same email as the electric reading!!

Anyway despite this excuse & my supplying the reading again, I am still waiting.

I guess I have to wait for one of these Telemessages. LOL

GDJONES27

I had one of those letters too, after switching from nPower.
They took my final payment for the gas, but not the electric, even though they were a combined payment - very strange.
So after a couple of months I get the "telemessage" letter demanding payment. I think the problem was that my new supplier gave them a different day to switch over the gas and the elec and this caused the problem.
As has already been said - very poor customer service! Won't be going back there.

Ms-Pacman

fatbelly wrote: »

I'll see if I can find you some new numbers.

Your website is a really valuable resource

thanks
I'm always after more numbers!
I've a list here of 200 to add as I crawl the web to find more to add, and 0800 are particularly a gem to find.

pchelpman

Add me to the list.

I got one of these nasty telemessages at the end of last week. As others have said I won't be returning to Npower.

When they wake up at 8AM let battle commence.

pchelpman

They allege I haven't paid about £49 from our final electricity bill after switching providers. I checked our (scrupulously accurate) records. We have never received any final bills for either gas OR electricity but they claim both were issued mid October.

Quite simply, I don't believe they were ever sent.

On transferring to the new provider I received a very nice call from a chap at nPower to discuss possibly staying with them. In the end he had to agree we had made the right decision to move.

He did say that, if we ever changed our minds, we could go back to nPower.

Yeah right.

When hell freezes over.

DarkConvict

pchelpman, have you asked NPower to provide written prove the money is owed, as it is conflict with your own records that shows the account was paid. If they believe £49 is still owing they should send copies of bills/final statements.

rog2

Ms-Pacman wrote: »

thats my website and I'm always after more numbers to add.
I trawl all sorts of websites most weekends to add more numbers

You are to be congratulated for your efforts. :T :T :T

In fact, I'm sure you would be allowed to put a 'link' to your site in your signature - send a pm to fermi and run it by him.

culturalgarden

gerturdeanna wrote: »

Recieved a letter this morning stating that the above account remains unpaid. Please call 0845 070 3000 to make payment in full or agree a payment arrangment.
Failure to contact may result in your account being passed to a debt collection agency and/or County Court for summons.

I don't recognise the account number quoted and was wondering if anyone knew who the number 0845 070 3000 relates to?

Thanks

I am glad I came across this site as I wondered what the Telemessage was, and how it came inthe post in such an ambiguous format. Your thread has made me worry less, as it is obvious a ploy to make you call the number. So thanks.