BHs Overcharge - does anyone know their policy

charge27_2

I thouight I had got a real bargin today, a wastepaper bin reduced from £24 to £3 at BHS. I bought a few items and did not notice how much I had been charged. When I got home I found out I had been charged £9.60 for the £3 bin ! When I called the store, they initially said take it back and they will sort it out. I told them I did not want to make a special 15 mile journey to sort out their mistake. They are calling me back tomorrow, so I wondered if anyone knows what their policy is on misprices, so I know what my rights are.

sarahg1969

Hopefully, they will be able to make the refund without you going back in.

maninthestreet

£9 for a £24 bin still sounds like a good deal to me.

Brooker_Dave

charge27 wrote: »

I thouight I had got a real bargin today, a wastepaper bin reduced from £24 to £3 at BHS. I bought a few items and did not notice how much I had been charged. When I got home I found out I had been charged £9.60 for the £3 bin ! When I called the store, they initially said take it back and they will sort it out. I told them I did not want to make a special 15 mile journey to sort out their mistake. They are calling me back tomorrow, so I wondered if anyone knows what their policy is on misprices, so I know what my rights are.

I would imagine that your rights are:

Go back to the shop with your recipt and get them to cough up the £6.60.

You could if course demand compenstion!!

UKTigerlily

Just wondering, since the till scanned it at £9.60, maybe it'd been reduced to that & the £3 price was put on there accidentally? Were all the rest priced at £3? I know when I worked at Asda sometimes things were put in the wrong places or had the wrong price put there by us & customers.

Even if it was accidentally priced at £3, or if it was supposed to be & scanned wrong, either way they should honour the price, if you paid by card they might be able to refund the difference over the phone, we'd have said to just come in the next time you're in the area & not to make a special trip in.

Let us know what they say, hopefully they can just refund the difference over the phone or send a store card by post or something

HC_2

Brooker_Dave wrote: »

You should demand compenstion

It says it all, really, when people encourage others to 'demand compenstion' (or 'compensation') for no reason. Certainly the OP didn't suggest it as it isn't appropriate in this case, as she knows.

The compensation culture is an invidious US import, slowly embracing and strangling our country with its tentacles, and more and more we are seeing 'ambulance chasers', encouraged by people like Brooker Dave (no doubt he works for one of those companies we see on TV adverts - 'no win, no fee').

Off topic, I know (and I apologise). Compensation has its place, of course. But these people who advocate it as the first port of call are stifling our British sense of fair play - and of our tolerance of human mistake.

sarahg1969

HC wrote: »

It says it all, really, when people encourage others to 'demand compenstion' (or 'compensation') for no reason. Certainly the OP didn't suggest it as it isn't appropriate in this case, as she knows.

The compensation culture is an invidious US import, slowly embracing and strangling our country with its tentacles, and more and more we are seeing 'ambulance chasers', encouraged by people like Brooker Dave (no doubt he works for one of those companies we see on TV adverts - 'no win, no fee').

Off topic, I know (and I apologise). Compensation has its place, of course. But these people who advocate it as the first port of call are stifling our British sense of fair play - and of our tolerance of human mistake.

I think Brooker Dave was being facetious.

eyelinerprincess

BD is a troll, so I would ignore any "advice" he cares to give.

dmg24

sarahg1969 wrote: »

I think Brooker Dave was being facetious.

I would rather use the word ironic?!

ScoobyCanDo

dmg24 wrote: »

I would rather use the word ironic?!

Surprised you can spell IRONIC ........... perhaps it's a middle name to U? And U copied it out of the Name Label in your underwear


:rotfl:

Oh how I laughed:j

mookie

Your rights are a refund for the difference. If you cannot get there ask H.O to send you a gift voucher. I had a problem with Next, they refunded £3 for a £13 baby item which my mum took back when I had just had my baby, SA claimed it was in the sale so mum just left the store but it wasnt and was actually due to an error on that item on their till. They asked me to go back to the same store (miles away from home) I explained I had just had a c section and that wouldnt be easy so they sent me a gift card for the refund.