Sainsburys overpriced/over charged policy?

sutwam

I was overcharged in Sainsburys as I bought 2 meals from the area with a sign that said 2 for £5.

The discount of 70p wasn't taken into account on my receipt.

When I got back to work I noticed this and emailed customer service, they appologiesed and gave me 1,000 nectar points.

My friend who also was overcharged on the same items emailed them and got a £10 voucher.

Might be worth a try if your in a rush in future.

pamplemousse

thanks for that , l will try it next time.my thank you button is not working

feelgudtime

Patr100 wrote: »

Sorry my question was partly rhetorical. I don't have a high opinion of Sainsbury's "customer services" at my local branch but neither do I regard it as a right or a means to try to get freebies or extras for being charged the wrong amount. I usually just want it corrected quickly without inconvenience and an assurance that it won't happen again to me or anyone else (at least on that product) - neither is the reality.
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i think before you start judging people who work in places you should think what they have to put up with everyday i work at sainsburys in the white rose at leeds and we get snooty people coming in and having a go at us reducing us to tears you never know what kind of day that person has had !

wembley78_2

sutwam wrote: »

I was overcharged in Sainsburys as I bought 2 meals from the area with a sign that said 2 for £5.

The discount of 70p wasn't taken into account on my receipt.

When I got back to work I noticed this and emailed customer service, they appologiesed and gave me 1,000 nectar points.

My friend who also was overcharged on the same items emailed them and got a £10 voucher.

Might be worth a try if your in a rush in future.

You could also ring Sainsbury's customer service line free on 0800 636262. They would also deal with any errors regarding incorrect pricing etc. They will also deal with any issues regarding product availability within Sainsbury's stores.

You could also highlight serious issues in customer service levels to the careline. By this i mean colleagues who have been abusive to you as a customer, not because you didn't get a £10 voucher .

feelgudtime - Having a 'bad day' is no reason for delivering poor customer service in any area of retail. Every query a customer raises is an important issue to that customer and has to be dealt with on an individual basis. The customer may not be right all the time, despite the old adage, but if that customer feels valued by being listened to intently and the explanation for their query is concise and the apology or resolution to the query is sincere then the customer remembers this and will return. If not then eventually the customer will vote with their feet and go to a competitor.

However, if there are particular customers who persistently give you or your colleagues a very difficult time and become verbally or physically abusive (this does happen in retail quite often) to you or your colleagues, do not hesitate to get a manager to deal with those customers. If verbal abuse does occur then ask the customer to wait where they are while you fetch a manager to deal with there query. By escalating the customers query to a manager, you are not passing the problem over, but, showing the customer that there query/issue is being taken seriously. As difficult as it may be during in a situation like this always be polite to the customer.

Morty_007

Well I got a response from Sainsburys which nicely avoids the questions.

Dear *****

Thank you for your email. I understand that you would like to know if Sainsbury’s has an overcharge policy. I would like to explain our position on this matter.

I can assure you that we do our utmost to make sure that your shopping is correctly priced on the shelf and at the checkout. If you find you have been charged incorrectly my store colleagues are more than happy to correct any mistakes on the spot. However, the onus is on us to ensure our labels reflect the price you pay.

Thank you again for taking the time to email me. I hope you find this information of use.
Kind regards
****

Maybe I wasn't clear enough in my original email so I think I will be clearer this time....

Patr100

feelgudtime wrote: »

i think before you start judging people who work in places you should think what they have to put up with everyday i work at sainsburys in the white rose at leeds and we get snooty people coming in and having a go at us reducing us to tears you never know what kind of day that person has had !

Who is judging who here? How about next time you actually read what I wrote?

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