Sainsburys overpriced/over charged policy?

Morty_007

Patr100 wrote: »

What part of my post didn't you understand? I repeat my experience is that there is no extra ie no policy of refunding "double the difference".

Oh I see. I misunderstood "what policy?" to be a question. Easy ,mistake to make with the question mark. You see "what policy?" was actually my original question so I didn't understand why you were asking it too. Thought i'd clarify.

mikofla

My understanding is that Sainsburys used to have a refund your money and give you the item free policy. Now it is just a rectify the error policy.

I got annoyed with this a few weeks ago when I was overcharged, had to go through the cust servs rigmarole and then they wouldn't take my word for the 50p error on a bottle of wine. After waiting 10 mins while they checked (with baby). I asked to see the manager and told him I would expect the item free. He duly told the stroppy cust servs bod to refund my money, give me the wine FOC together with a £10 gift voucher - result....

Patr100

Morty_007 wrote: »

Oh I see. I misunderstood "what policy?" to be a question. Easy ,mistake to make with the question mark. You see "what policy?" was actually my original question so I didn't understand why you were asking it too. Thought i'd clarify.

Sorry my question was partly rhetorical. I don't have a high opinion of Sainsbury's "customer services" at my local branch but neither do I regard it as a right or a means to try to get freebies or extras for being charged the wrong amount. I usually just want it corrected quickly without inconvenience and an assurance that it won't happen again to me or anyone else (at least on that product) - neither is the reality.
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Morty_007

Whilst i don't see it as a right or a means to get freebies or extras either, if there is a policy in place that says refund double the difference then I would expect it to be followed in exactly the same way as I would expect them to follow a fire drill policy or a claim for being short changed policy. Ther ea re a number of reasons that some shops have these policies.
1. to make the staff notice and do something about the incorrect pricing.
2. to make up for the inconvenience of having to go to CS, have someone ignore you for 10 mins, be rude to you, disbelieve what you are saying and then finally give you your overcharge with a heavy sigh and the loud, disapproving words:"theres your 12p madam..."
i'm sure there are more but my son is currently ransacking my computer work station so I better banter no more....

Patr100

Yes its the staff that should be doing the leg work not us but alas, there's added inconvenience when you query your bill. The queue at the csutomer service desk . I just wish as a customer, I wasn't delayed and inconvenienced more when it clearly isn't my fault. I hate having to doing peoples jobs for them.

Jakejakejake

If there is a nice customer service desk person. you may get a free gift voucher too... i have seen it happen.

Patr100

Jakejakejake wrote: »

If there is a nice customer service desk person. you may get a free gift voucher too... i have seen it happen.

Being treated differently according to who happens to serve you isn't a "policy" though.

Peartree

In my saga of miserable experiences at my local Sainsburys, the policy seems to be 'we don't care if we've overcharged you, you're lucky to shop here, we'll make it as hard as possible to give you your own money back'. I don't just check my receipt in my local Sainsburys, I actually watch all the items rack up as they go through so that I can try and catch a problem as it arises. This is because they often advertise offers on the shelf which have not been put into the till system and you find you haven't got that BOGOF or 30% off or whatever.

You could knit a sweater in the time it takes to get anyone to come to deal with a query at the till and queue for half your life at customer services. Then they have to check everything rather than take your word - and they seem to go via Moscow to get to the item that needs checking in store.

I don't expect 'freebies or extras'. I do expect good service and, frankly, if a retailer messes me around and I have to do all the work in sorting out their mistake, well I expect some token of good will for my wasted time at the end of a long working day.

And if that sounds like a rant (!) it is. There is something endemic about the poor service in Sainsbury these days which can only suggest that there is a real problem with the management. If it wasn't my nearest supermarket by many miles, I simply wouldn't darken their doors.

pamplemousse

as the last poster said* if there was another supermarket near me l wouldnt darken their doors.* most of the staff are not polite, and when they make a mistake at the till they never say sorry when l point out a mistake always in their favour and if it was in my favour l would still point it out ,its always * oh just go to the c.s. they will refund your money. l was so fed up once l said * is that it * In an annoyed tone an the sa said *yes* to which l replied*IS IT SAINSBURYS POLICY NOT TO APOLOGISE*

pamplemousse

l totally agree with PEARTREE their service is lousy. never get an apology when its their fault. l have asked them is it their policy not to apologise.llast week l bought some reduced items and they came up at the full price at the till l told the lady cashier straight away and she called a supervisor to check the price. after a very long wait he came back and said no that is the right price. so l had to go and get the shelf edge label confirming the reduced priceand give it to him to which he said * where did you get that from* to which l replied*Do you think l just printed it* of course no apology. lve had to make a special journey today to get £2.99 back that l was overcharged the other day of course no apology.