extended warranty wrote off for write off!

the_poppy_girl

hope someone can help.
we have a large fridge freezer with extended warranty through comet but i have still 2 1/2 years left on the warranty and they have wrote off the fridge!!
and they have informed me that the policy will no longer be valid!
poppy

peter_the_piper

Not sure what you are asking. Have they paid you for the fridge? Have they replaced it?

maninthestreet

I assume you are saying the fridge has broken down and can't be repaired?
Did the warranty you had paid for cover this breakdown?

sarahg1969

Are they paying the claim?

the_poppy_girl

the fridge freezer has been wrote off (uneconomical repair), they are letting us choose another one to same value as original.
and when we choose the new one the original extended warranty will be cancelled they have told me this ( there is 2 1/2 years left to run),
so the all will be left would be the normal 12 months guarantee on the new f/freezer.
hope this makes sense. many thanks

nomoneytoday

That's correct - you were insured against an event, which then occured.
They paid out, so that is the end of the contract.

G-G_4

nomoneytoday wrote: »

That's correct - you were insured against an event, which then occured.
They paid out, so that is the end of the contract.

Agreed.

the_poppy_girl

nomoneytoday wrote: »

That's correct - you were insured against an event, which then occured.
They paid out, so that is the end of the contract.

but there were nothing metioned to us when we bought the insurance & no paper work did describe this happening though i did tell the c/service dept on the insurance they said i should have recived some paper work telling us this.. :rolleyes:

the_poppy_girl

may just have to accept this is how it is but things arn't always as straight as you think sometimes.
many thanks to all the advice these good people have given me.

Blacksheep1979

don't bother with extended waranties - you're covered under the sale of goods act

1jim

Is that right though because if it was repaired the item would still have been covered, my old flat mate had a tv set that kept breaking down, currys fixed it in the region of 10+ times under the same warranty and then replaced it and continued to cover the replacment until the warranty expired, mind you this would have been over 10yrs ago so maybe things have changed?