O2 Complaint Help Please

RudeDogg1

Well that didnt get me anywhere! Even threatening em with thwe finacial omnibudsman sighs. They reckon the £219 is what i still owe them even tho i paid my debt off through a collection agency who told me id paid it all off. Its never been chased up which just screams !!!!!!!!. Lol told em if they aint gonna sort it out ill just wait till october when the debt will be wiped off cuz its over 6 years

Fedup101

Dear Mr *******,

I realise that you are just the person who has unfortunately had to deal with me at the point when I, frankly, no longer give a sh*t about how I may appear or not appear to O2 staff members. Firstly, thank you for trying to assist me, as you have been the only person who has actually gotten back to me when you said you would. As it appears I'm not going to get one penny out of O2 for my loss of time, grief, stress and angst please send my new handset to the following address.

********
**********
*******

I'd like to clarify that my comments below are not in reference to you or your service towards me, please excuse yourself from the majority directed tone - you are the exception to the O2 rule.

I feel the need to vent one more time - you'll probably just slap the delete button, I wouldn't blame you as you probably get thousands of people like me, whinging, or kindly forward it to all heads of department and they will in turn swing it to that delightful IT trash can in the ether - either way, I don't technically care - I'm just so infuriated at this present moment in time, that, if I don't put fingers to keys express my true feelings in literary form then I may just have to go outside and scream.

I guess if I couldn't laugh about the stupidity of it all I'd probably cry.

It really is a joke isn't it?

Basically from my point of view 02 and similarly their insurance/dispatch team, don't give a damn about my comments/feedback/poor view of their service or the fact that I've been treated like a single celled amoeba - which for clarification doesn't have the capacity to think or feel.

I would like clarification as to when my contract with 02 expires because as you'll appreciate because of the delightful treatment I've received and unsatisfactory reimbursement for the charming phone manner, prompt call backs, helpful service and intelligent human beings which I have come into contact with since May 19th, 2010 - I won't be renewing my contract.

The staff seem to presume that everyone beyond their magnolia painted, psychotic break inducing call centre walls are ridiculous. They also assume the following:-

1) That human beings do not have the ability to recall information which is passed onto them through this wonderful side-effect of evolution called speech
2) That human beings actually like being lied to and that, despite knowing that a product or service is actually not going to turn up, it seems to be a much better option to bull sh*t said human being into thinking otherwise (almost definately taught to staff during the "how to turn your customer into a raging ball of fire 101" sessions)
3) That human beings are actually comfortable being fed promises that are never fulfilled
4) That said call centre folk see themselves as the highest feeder in the chain and that all other being's including big scary bears and sharks with big pointy fangs are unable to get to them within their giant supremacy bubble.

...because how else could their behaviour be explained? I'm curious, because if you have an answer I'd quite like to know.

Out here in the real world, people don't appreciate simple requests not being fulfilled, time wasted, individuals who, instead of putting you through to the right person throw your call back into that massive "on hold" pile, where listening to the rubbish hold music for another half an hour is the only option (because at their higher echelon of brain power simple direct line numbers are too inadequate for them to cope with - or dare I say it - basic honesty to inform the poor sucker on the phone that they will be on hold for a little longer).


So, on that note, to each of the individuals who knowingly spun me a pile of tall tales, let believe the problem was actually resolved instead of actually embarking on something called H A R D W O R K or who were truly the root cause of all of my hassle ...

1) Please try not to kick any small animals as you leave work - they aren't the reason you're angry. Go back to school get your A-levels and discover the fruitless angst of what it feels like to deal with those who continually shoot higher than their pay grade.

2) Take a moment out of each day to be helpful - just once, you may find that customers won't hate you so much or b*tch about you on internet forums - it may lead you to find your job fulfilling and low and behold maybe one day you will have so much pride in your existence you'll train others to follow in your footsteps - kind of like Jesus and his pack of cheery homeys - do good and apparently people won't feel the urge to stab pins into call centre staff shaped voodoo dolls.

3) Seriously, when you forget to answer the phone correctly and the customer can hear everything you're chatting about - and I mean everything - we don't want to hear you laughing about a rather big boned girl down the hall or hear out the latest sexual conquest of the office slag - we don't care - we just want a phone that works.

Hopefully, you will view my opinion in a positive light and take them on board during your next customer service training sessions - which undoubtedly sources it's accreditation from freebies in Cornflakes boxes.

Kind regards,

****************

sporedude

Fedup101 wrote: »

Dear Mr *******,

I realise that you are just the person who has unfortunately had to deal with me at the point when I, frankly, no longer give a sh*t about how I may appear or not appear to O2 staff members. Firstly, thank you for trying to assist me, as you have been the only person who has actually gotten back to me when you said you would. As it appears I'm not going to get one penny out of O2 for my loss of time, grief, stress and angst please send my new handset to the following address.

********
**********
*******

I'd like to clarify that my comments below are not in reference to you or your service towards me, please excuse yourself from the majority directed tone - you are the exception to the O2 rule.

I feel the need to vent one more time - you'll probably just slap the delete button, I wouldn't blame you as you probably get thousands of people like me, whinging, or kindly forward it to all heads of department and they will in turn swing it to that delightful IT trash can in the ether - either way, I don't technically care - I'm just so infuriated at this present moment in time, that, if I don't put fingers to keys express my true feelings in literary form then I may just have to go outside and scream.

I guess if I couldn't laugh about the stupidity of it all I'd probably cry.

It really is a joke isn't it?

Basically from my point of view 02 and similarly their insurance/dispatch team, don't give a damn about my comments/feedback/poor view of their service or the fact that I've been treated like a single celled amoeba - which for clarification doesn't have the capacity to think or feel.

I would like clarification as to when my contract with 02 expires because as you'll appreciate because of the delightful treatment I've received and unsatisfactory reimbursement for the charming phone manner, prompt call backs, helpful service and intelligent human beings which I have come into contact with since May 19th, 2010 - I won't be renewing my contract.

The staff seem to presume that everyone beyond their magnolia painted, psychotic break inducing call centre walls are ridiculous. They also assume the following:-

1) That human beings do not have the ability to recall information which is passed onto them through this wonderful side-effect of evolution called speech
2) That human beings actually like being lied to and that, despite knowing that a product or service is actually not going to turn up, it seems to be a much better option to bull sh*t said human being into thinking otherwise (almost definately taught to staff during the "how to turn your customer into a raging ball of fire 101" sessions)
3) That human beings are actually comfortable being fed promises that are never fulfilled
4) That said call centre folk see themselves as the highest feeder in the chain and that all other being's including big scary bears and sharks with big pointy fangs are unable to get to them within their giant supremacy bubble.

...because how else could their behaviour be explained? I'm curious, because if you have an answer I'd quite like to know.

Out here in the real world, people don't appreciate simple requests not being fulfilled, time wasted, individuals who, instead of putting you through to the right person throw your call back into that massive "on hold" pile, where listening to the rubbish hold music for another half an hour is the only option (because at their higher echelon of brain power simple direct line numbers are too inadequate for them to cope with - or dare I say it - basic honesty to inform the poor sucker on the phone that they will be on hold for a little longer).


So, on that note, to each of the individuals who knowingly spun me a pile of tall tales, let believe the problem was actually resolved instead of actually embarking on something called H A R D W O R K or who were truly the root cause of all of my hassle ...

1) Please try not to kick any small animals as you leave work - they aren't the reason you're angry. Go back to school get your A-levels and discover the fruitless angst of what it feels like to deal with those who continually shoot higher than their pay grade.

2) Take a moment out of each day to be helpful - just once, you may find that customers won't hate you so much or b*tch about you on internet forums - it may lead you to find your job fulfilling and low and behold maybe one day you will have so much pride in your existence you'll train others to follow in your footsteps - kind of like Jesus and his pack of cheery homeys - do good and apparently people won't feel the urge to stab pins into call centre staff shaped voodoo dolls.

3) Seriously, when you forget to answer the phone correctly and the customer can hear everything you're chatting about - and I mean everything - we don't want to hear you laughing about a rather big boned girl down the hall or hear out the latest sexual conquest of the office slag - we don't care - we just want a phone that works.

Hopefully, you will view my opinion in a positive light and take them on board during your next customer service training sessions - which undoubtedly sources it's accreditation from freebies in Cornflakes boxes.

Kind regards,

****************

Obvious troll is obvious. Get a life.