Parcelforce-can I claim for their mistake?

vetfred

Should the driver have written on the card for clarity? Absolutely. I'm sure he never dreamt his actions could partially lead to you driving that far and I'm sure he never intended that to be the case - bet he thought he was doing you a right favour leaving it nextdoor to save you from that very journey. I've no idea how their phone systems work or how they are updated so can't comment on that. They usually try to redeliver a couple of times and you can set a date too or arrange collection from local post offices for 50p. Not sure what you were offered as choices but they would appear better than driving 30 miles.

IMHO, the type of thing with a delivery you could claim for would be an instance such as the driver trying to deliver to a wrong address, leaving a card and then your neighbour passing you the card and you chasing it up - if they refused to re-deliver it correctly and you had to collect that when no attempt to deliver to your address was even made, I'd ask for my petrol expenses.

In this case, if collection was the only option then you would have had to make the journey as you weren't home to accept your delivery. The journey you would have had to make because you weren't in then became needless because a neighbour had it all along.

Frustrating though.

IvanOpinion

Having read this I am inclined to think that we get the service we deserve. Assuming much of the informaiton is correct then if a complaint is made it may cause ParcelForce to bring in a policy that no longer will they ever leave parcels with neighbours meaning that parcels that could othrwise be left conveniently with a neighbour will ALWAYS be taken back to a depot to be picked up.

Is that really what we want?

ivan

grayme-m

IvanOpinion wrote: »

Having read this I am inclined to think that we get the service we deserve. Assuming much of the informaiton is correct then if a complaint is made it may cause ParcelForce to bring in a policy that no longer will they ever leave parcels with neighbours meaning that parcels that could othrwise be left conveniently with a neighbour will ALWAYS be taken back to a depot to be picked up.

Is that really what we want?

ivan

No, we want the service we deserve, so if a complaint is made it could (but won't) cause ParcelFarce to bring in a policy that they can tell people where their parcels are (they had two attempts in this instance).

I say 'good luck' to the OP, personally whenever I have a delivery from PF I tred very carefully as their customer service has never been great, though when they have collected (organised from resellers on ebay), it's been fine.

IvanOpinion

grayme-m wrote: »

No, we want the service we deserve, so if a complaint is made it could (but won't) cause ParcelFarce to bring in a policy that they can tell people where their parcels are (they had two attempts in this instance).

Other policies have been brought in because of 'complaints' ... previously large items would be left on my doorstep but bcause of 'theft' (in some other town) a policy was introduced that all mail must go through the letter box or they must be takne back for collection .... so now our postman crams large magaines etc. through my letter box (which has damaged the draft excluding strips .. and I can not talk him into leaving them on my doorstep anymore).

I have no problem with a situation of driving to my local depot (about 2 miles away), however I often see on this board (and others) many instances of people complaining about having to drive 30+miles to pick up a parcel that could have been left with a neighbour or on the doorstep ... catch-22. Be careful what you wish for, you might just get it!

Ivan

grayme-m

IvanOpinion wrote: »

Other policies have been brought in because of 'complaints' ... previously large items would be left on my doorstep but bcause of 'theft' (in some other town) a policy was introduced that all mail must go through the letter box or they must be takne back for collection .... so now our postman crams large magaines etc. through my letter box (which has damaged the draft excluding strips .. and I can not talk him into leaving them on my doorstep anymore).

I have no problem with a situation of driving to my local depot (about 2 miles away), however I often see on this board (and others) many instances of people complaining about having to drive 30+miles to pick up a parcel that could have been left with a neighbour or on the doorstep ... catch-22. Be careful what you wish for, you might just get it!

Ivan

I can see where you are coming from, but hopefully where there is not a monopoly, they will realise they need to provide a service or lose out to those that do.

Our postie regularly leaves packages on our back doorstep, so unless he can't get to yours (if you have one), it doesn't seem to be a national policy?

Quite often too, there is an alternative. Get it delivered to your work (if you can), or a close relative who is usually in, or as above for 50p to the local PO if that is closer than 30 miles.

hollydays

If getting parcels delivered to my door starts to become a problem,I will stop online shopping (which I use to avoid me having to use my car,as I am lucky enough to have one ) and start using the High Street again.

custardy

grayme-m wrote: »

I can see where you are coming from, but hopefully where there is not a monopoly, they will realise they need to provide a service or lose out to those that do.

Our postie regularly leaves packages on our back doorstep, so unless he can't get to yours (if you have one), it doesn't seem to be a national policy?

Quite often too, there is an alternative. Get it delivered to your work (if you can), or a close relative who is usually in, or as above for 50p to the local PO if that is closer than 30 miles.

its coming unless you put it in writing to have a designated safeplace(as seen on the back of the PO's red cards(P739's)

rm have paid lipservice so far to stopping doorstepping however given the current climate it is coming.
i dont doorstep anything anymore. i used to tuck the likes of lovefilm dvd's under door mats etc to save customers a trip.
i go back to my delivery office after my duty(in my own time i may add) so its no trouble for me to take everything back but its more work for my customers.
however im not giving RM anything to pull me up on,they are looking for anyway they can toclear out fulltime staff

grayme-m

custardy wrote: »

its coming unless you put it in writing to have a designated safeplace(as seen on the back of the PO's red cards(P739's)

rm have paid lipservice so far to stopping doorstepping however given the current climate it is coming.
i dont doorstep anything anymore. i used to tuck the likes of lovefilm dvd's under door mats etc to save customers a trip.
i go back to my delivery office after my duty(in my own time i may add) so its no trouble for me to take everything back but its more work for my customers.
however im not giving RM anything to pull me up on,they are looking for anyway they can toclear out fulltime staff

A further nail in RM's coffin then.

custardy

grayme-m wrote: »

A further nail in RM's coffin then.

well we could get into that but is it?
their universal service obligation doesnt cover doorstepping.by doing that they are really breaking that.
a delivery point is a letterbox not a doorstep.
perhaps postcomm(con?) should fulfil their original agreement on opening up the mail market by forcig competitiors to fulfil the USO and deliver to every door in the UK.
how many years now has the UK market been open?and in that time how many other companies have delivered mail to your door?

grayme-m

custardy wrote: »

perhaps postcomm(con?) should fulfil their original agreement on opening up the mail market by forcig competitiors to fulfil the USO and deliver to every door in the UK.
how many years now has the UK market been open?and in that time how many other companies have delivered mail to your door?

Is the problem the one that mail delivery is a naturual monopoly, it just isn't efficient having more than one person come up your drive?

However, it doesn't have to be someone from RM.