IS 'Planet3' Free to browse for all 3 customers?

the_tired_one

I have been with 3 for quite few years.

I get constant flyers from them telling me that Planet 3 is FREE TO BROWSE which I have done ocassionally, but when you enter a chargable area, you are told 'you will be charged for accessing this etc'

Personally, I have no intention of accessing internet or downloading stuff on my mobile!!!


Since DEcember, I have been getting average bills of about £20 extra in INTERNET CHARGES!!!

I have NEVER downloaded anything - never entered a chargable area of PLANET EARTH.

I called them yesterday, but couldnt get through to them that I do not access the internet on my poxy phone!!! Sure when my phone is in my pockets, it may enter 'browse mode' but thats about it.

Who can I contact other than a call centre to discuss this? Cant really afford £20 extra a month that I am 100% convinced has been taken off me deceitfully

Sid_Harper

I thought it was free too... I'd write in with a complaint to customer relations - you'll get a reply from the UK that way...

(PS: I'm impressed you've never entered a chargeable area of PLANET EARTH!)

the_tired_one

Any idea who I can write to? CAn I ask them to prove to me what I am supposed to have downloaded / accessed on the internet?