Are 3 Mellowing to Customers Of Retailers Going Broke ??

GunJack

Posted this originally on the simply3g thread.....hope it helps someone

"Well, had a nice friendly call back from 3 earlier, in response to my enquiry about loss of cashback from s3g.

I have 2 ctts via s3g, one £20 talker(500+100), 18 mths with £280 cb., the other £15 a month mix'n'match 300, 18 mths with £90 cb.

Got offers on both. First one, £150 credit on bill with 6 mth extension to ctt, so clawback of £30 back over life of extended ctt. Second one, £90 credit on bill with 6 mth extension. No clawback on second one, but breaking even for extra 6 month's less hassle.

I took these as they will extend the trouble-free period. I believe, as they were both "goodwill" gestures, that they are without predjudice to any claim as a creditor of s3g in case there is any payout from the liquidators. This is not likely, I don't think, but worth filling in the forms.

For the record, I was pleasant when I called 3, and they were very understanding. Maybe they are beginning to mellow a bit for customers caught out by retailers going under......"