BT wrongly charged me for moving!!

hayley11

I'm so annoyed!! Checked my A&L bank this morning to see I was £3 overdrawn because BT had taken £85 out instead of £40. I checked online and it said because I had cancelled services before the min contract was up but I haven't cancelled anything, i've just moved!

So i rang BT and got through to a robot in India or somewhere and they just kept repeating themselves and would not listen to me at all so I asked for their supervisor who was just the same. So after being on the phone for 40 minutes I said forget it i'd write to them.

I've been through all my paperwork, emails and their T&C's and I can't see anywhere that you get charged just for moving. So I rang BT back and spoke to the moving home department who confirmed I should not have been charged.

She put me through to customer service and it was the Indian call centre again and she wouldn't listen at all. Why do they employ people who refuse to listen to what you're saying and just repeat themselves like robots?? After me going mad for 5 minutes she just put me through to another department and yippee and english person who has put a £60 credit on my account :T Why couldn't the first person have done that??

When I write to BT with proof on my bank charges, i'm going to complain about the customer service I received, i've spent about 2 hours trying to sort this out today.

Anyway rang over!!

Hayley

silverfoxdude

i fell out with bt the other day when i moved into this flat 6 months ago because i was the first in so had to pay 124 pound for connection i complained but ended up having to pay.now im doing an exchange around the corner and they want another 124 pounds .I asked them to see reason im not paying 250 pounds just to receive bt services but the best they could do is charge me half price if i take another 18 months contract .i said no and to just cancel services they said im contracted until november with broadband i said if you cant provide a connection to use the broadband then they aint getting a penny .so i have taken out a 3 mobile broadband contract no phone line needed 15 pound a month for 3g download .it came this morning i plugged it in to laptop and it worked straight away with a higher speed than bt 3.8 rather than 2.5 bt and i can take my laptop anywhere .plus 16 quid quidco very pleased with it .bt can shove the phone line up their bums lol

cajef

silverfoxdude wrote: »

i said no and to just cancel services they said im contracted until november with broadband i said if you cant provide a connection to use the broadband then they aint getting a penny

If you just cancel without agreeing terms to end the contract, they will end up passing it to a debt collection agency and you will end up with a bad credit rating.

But thats your choice.

silverfoxdude

cajef wrote: »

If you just cancel without agreeing terms to end the contract, they will end up passing it to a debt collection agency and you will end up with a bad credit rating.

But thats your choice.

yeh well i suppose its a downside but bt are getting nothing from me they have had enough

hammy_the_hammer

silverfoxdude wrote: »

yeh well i suppose its a downside but bt are getting nothing from me they have had enough

do you ever watch the bailiff programmes on tv ? there's loads of people who think they are in the right (when anyone else watching can see they are in the wrong) who end up with a massive debt that eventually they have to pay.
best of luck

gilfachboy

what can bailiffs do >>>>[FONT=verdana,arial,helvetica,sans-serif]There are different types of bailiffs. In England and Wales they've previously been known as bailiffs and sheriffs, and in Scotland as sheriffs and messengers-at-arms. The one that visits you depends on what type of debt you have.[/FONT][FONT=verdana,arial,helvetica,sans-serif]However, all these officers have new names now, in a transparent attempt to distance themselves from their bad reputations. Scottish officers are all now called Judicial Officers and the officers in England and Wales are called Enforcement Officers. And so they'll remain until people catch on. Then they'll probably be known as EATHTPWTOs (pronounced Eeth-ter-pwat-toes): Ethical Assistants That Help The Public With Their Obligations.[/FONT][FONT=verdana,arial,helvetica,sans-serif]But let's just call them bailiffs. So what can they do to you? I'll answer that with help from debt expert SON1C, from our Dealing with Debt discussion board.[/FONT][FONT=verdana,arial,helvetica,sans-serif]If your creditor sends a representative to your door[/FONT][FONT=verdana,arial,helvetica,sans-serif]It's important to distinguish between a bailiff, who has authority from the court, and a creditor's representative or debt collector, who doesn't. (A 'creditor' is a person, company or council that you owe money to.)[/FONT][FONT=verdana,arial,helvetica,sans-serif]If you have a visitor, ask to see their ID and their warrant from the court. Only a bailiff will have a warrant. If it's merely a company representative or debt collector, SON1C's sound guidance is:[/FONT][FONT=verdana,arial,helvetica,sans-serif]'Keep your cool and don't panic, you do not have to discuss the matter with them and they do not have a right of entry to your home. Tell them you have made your position clear and that you do not wish to discuss it any further. If they won't take no for an answer, tell them that you have asked them to leave and if they remain then they are trespassing and you will call the police. If they remain, do so.'[/FONT][FONT=verdana,arial,helvetica,sans-serif]This time it is a bailiff at the door. What can they do?[/FONT][FONT=verdana,arial,helvetica,sans-serif]If your creditor gets a court order, the judge can authorise bailiffs to visit and attempt to collect the debt. (In Scotland, a judge doesn't need to authorise bailiff visits for council debts.) You will know if you can expect bailiffs, because you should have received notice in writing.[/FONT][FONT=verdana,arial,helvetica,sans-serif]Further advice from SON1C is:[/FONT][FONT=verdana,arial,helvetica,sans-serif]'Contrary to popular belief, most bailiffs are reasonable, they just want to get the job done and they don't bear you any personal malice. If they call and you are not in, they will generally leave you a letter to say they have been and will leave you a number to call them on. You would be best advised to call them and try to make an arrangement to pay the debt, they will always generally listen to any proposal that you make, but don't mess them about.'[/FONT][FONT=verdana,arial,helvetica,sans-serif]What can they take?[/FONT][FONT=verdana,arial,helvetica,sans-serif]Bailiffs can take non-essential items, but they can't take essentials such as your oven, fridge, clothes, most furniture and tools of trade. They can take possessions outside your home, such as your car, garden furniture and shed contents.[/FONT][FONT=verdana,arial,helvetica,sans-serif]Can they force their way in?[/FONT][FONT=verdana,arial,helvetica,sans-serif]The basic rule is:[/FONT][FONT=verdana,arial,helvetica,sans-serif]'Unless the debt that you owe is a Crown debt (a fine or council tax), a bailiff does not have a right to force entry.'[/FONT][FONT=verdana,arial,helvetica,sans-serif]However, there are exceptions. If you're behind with your rent or mortgage payments, your landlord or mortgage lender may get a court order to evict you. In this situation, the bailiffs are allowed to break into your home.[/FONT][FONT=verdana,arial,helvetica,sans-serif]SON1C also points out:[/FONT][FONT=verdana,arial,helvetica,sans-serif]'You do not have to let them in and whatever you do, do not fall for the "well OK, if you just sign this to say I can't come in, I'll go" trick.[/FONT][FONT=verdana,arial,helvetica,sans-serif]'What they will be asking you to sign is a walking possession order. Warning: If you sign this, then they can return at a later time and they can force entry then. The best way to deal with enforcement officers is to be polite but firm. My advice in this situation is: Make an offer of payment if you can afford to (it doesn't matter if this is only a couple of pounds per month) Do not let them in and Do not sign anything'[/FONT][FONT=verdana,arial,helvetica,sans-serif]More dirty tricks[/FONT][FONT=verdana,arial,helvetica,sans-serif]Experiences reported by our board users include bailiffs:[/FONT][FONT=verdana,arial,helvetica,sans-serif]

• Peering through windows to log your possessions
• Entering through open windows and unlocked doors, and scaling walls
• Taking vehicles
• Attempting to 'befriend' you, or asking to borrow your phone
• If you get a court summons, always attend to get your case across. If you've made a reasonable offer within your means and kept written evidence of this, the judge may even reduce what you have offered to penalise the creditor for wasting the court's time.

[/FONT][FONT=verdana,arial,helvetica,sans-serif]These are all tricks to gain entry. Once inside, they can force their way into the home next time they visit.[/FONT][FONT=verdana,arial,helvetica,sans-serif]What you should do[/FONT][FONT=verdana,arial,helvetica,sans-serif]

• Contact your creditors before bailiffs get involved, if possible. Offer them something, but not more than you can afford, regardless of how little that is. Always follow-up phone calls with your offer in writing.
• Don't answer the door to bailiffs. Ask them to leave their card and say you will make an offer in writing.
• Keep your curtains and windows shut, and your car parked away from your property.
• If you get a court summons, always attend to get your case across. If you've made a reasonable offer within your means and kept written evidence of this, the judge may even reduce what you have offered to penalise the creditor for wasting the court's time.

hope this helps
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hammy_the_hammer

or pay what you originally owe when you should !!!