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getting through to T-mobile cancellations

caroline1973lefty
caroline1973lefty Posts: 358 Forumite
Part of the Furniture 100 Posts I've been Money Tipped!
in Mobiles
:mad:hi there, am trying to cancel my t-mobile contract to move to one of the sim only contracts, have been waiting over half an hour on 2 different numbers (got one off saynoto0870, so it isn't costing me anything, but am fed up of waiting!)

has anyone got any shortcut numbers/tips for gettting through/good times to call?

thanks!
"The Earth provides enough to satisfy every man's need, but not every man's greed" - Ghandi

Comments

  • Sid_Harper
    Sid_Harper Posts: 1,891 Forumite
    could be that cancellations went home at 8!
    The thanks button is here to the right. If you find a post saves you money, gives you useful information, or you agree with it, take a second to thank the poster! :)
    >>>
  • lawbunny
    lawbunny Posts: 225 Forumite
    Call 150 from your mobile and select the options for cancellation/upgrade out of the menu. Unfortunately, sometimes that dept gets unexpectedly very busy.
    I accept no liability if you chose to rely on my advice.
  • Sid_Harper
    Sid_Harper Posts: 1,891 Forumite
    OP might be on an 'online' plan where you get charged... hence calling off a landline
    The thanks button is here to the right. If you find a post saves you money, gives you useful information, or you agree with it, take a second to thank the poster! :)
    >>>
  • golddustmedia
    golddustmedia Posts: 836 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Seems to be common, i've been on hold for 49 mins so far waiting for them. can't tell me they're not there at 11am???:mad:
  • t_mob_insider2
    t_mob_insider2 Posts: 108 Forumite
    Monday to Friday T-Mobile are open until 10pm / Saturday in 8pm & open from 8:30am - call 150 choose options to upgrade or cancel or even customer services ( they will put you through to upgrades as you are just doing a priceplan change / i believe we have had a few problems with the automated system not letting customers through but the issue has been resolved by now i reacon
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