crazy BT charges

BritBrat

Just open the BT NTE box and put an hair dryer on it for a bit leave it open over night then air dryer it again.

If it was me I may even remove the box from the wall so that it is in free air overnight.

If its then faulty ring BT, if they say its damp ask them for the damp meter readings.


The moral of this story is make sure the problem is not yours before calling BT or you will get a large bill.

ORE

if you didnt want to get it fixed and the fault was on your equip. you would be liable for the call out and work to pinpoint the problem.

ORE

gilfachboy wrote: »

This is the new way of getting customers to pay their extortionate repair prices, The damp they will say was in their master socket and it's damage due to you the customer. You can only take their word for it that DAMP was the problem. DID THEY MOVE THE OFFENDING MASTER SOCKET from the SO-CALLED damp wall and place a new one on an inside dry wall. if they didnt you will have problems again with it within a few months then another £216.20 you will have to pay. BT uses the DAMP socket too regular now, So BEWARE of that bt excuse. The only way you can get out of it is to have a surveyors report on the so called damp wall and if no damp is found then you might have a chance of getting your money back off bt. But tell Bt you are going to do this and that if no damp is found that the surveyors costs are going to be sent to them to pay. I had the same problems as you and it's still on-going after 8 months.

some of us must have morals then cause ive never charged anyone that shouldnt be.

anne15

I have a similar problem with a very crackly line and am putting up with it rather than call BT out as I suspect maybe the cable inside the house was damaged by the carpet fitters. ( although I can't see any problem)

I did phone BT and spent ages trying to persuade them that I have 2 differnet types of BT box in the house - a small oblong box then a few metres away a box the phone plugs into - they wouldn't believe me.

has anyone got any useful advice on what I should do / who I can call ?

thanks Anne

Browntoa

is it the old style small oblong BT box with a screw in the middle, probably says GPO on te circle round the screw ??

ORE

itll probably be a jointing place to convert the external cable to internal cable. If your Main socket has a socket on the inside if you take off the faceplate (NTE5)

Take of the front plate like in the picture and try your phone in the internal socket. if your phones still noisy then theres a good chance the fault is your SP responsibility. Either that or the first joint thats inside.

anne15

Hi Ore & browntoa,

the first internal box is the oval one and then further in the main box Ore shows.

Theres a possibliity the cable is damaged in my house between these 2 boxes.

do I need to call out BT to fix at extorinate cost or can anyone else replace cable ?

regards Anne

BritBrat

Difficult one that, but if it was me I would run a new wire from the older style box to the newer style box.

If anyone complained (and they are hardly likely to) I would say I thought all wiring from the main BT box was mine even though in this case it may not be.

Mind you BT could use the same argument to charge you even if it was fitted by BT in the first place.

Just note how the wires go and maybe make a drawing or photograph so you can wire it up as it is now.

ORE

you could, but if you wire i wrongly you may iccur charges if you have to get openreach out to solve it. Look at it this way if your boiler stopped working because a carpet fitter damaged something you wouldnt expect british gas or a plumber to come and repair it for free.

infidel_2

gilfachboy wrote: »

This is the new way of getting customers to pay their extortionate repair prices, The damp they will say was in their master socket and it's damage due to you the customer. .

Exactly the same thing happened to me. I got onto the Indian call center and argued and argued until they agreed to take off all the £280 charges. It took a while.
It sounds like a proper scam though. Same fault same behavior from the work man. My bill even went missing for that period and the web site had a message saying that some customers were having difficulty logging on. So the first i knew was when the money went out of my bank. I went mad with the wife and kids for running up the phone bill!