Madasafish Phone Line Woes......

frugallass

sgun

Shanelle Govenden is the Customer Service Manager for Brightview

Shanelle.Govenden@brightview.com

The Faults and Provisioning Manager is Karen Chetty and she has now been handed the case, obviously Rohan couldn't handle the pressure haha

this is what Shanelle just said in a recent email

I assure you we are looking into your account and it has also been escalated to Head Office. I will oversee your issues to ensure it is resolved as soon as possible.

We're getting somewhere it seems.......

sgun

thanks hammy but I know that already, thats why I'm trying to contact MAAF customer service, NOT BT! My point was that MAAF won't reply to my calls or emails. I don't need to speak to their faults department anymore as they won't deal with compensation. I need customer service!!!!

frugallass

sgun wrote: »

thanks hammy but I know that already, thats why I'm trying to contact MAAF customer service, NOT BT! My point was that MAAF won't reply to my calls or emails. I don't need to speak to their faults department anymore as they won't deal with compensation. I need customer service!!!!

see the post above yours

frugallass

yippeeee

CEO @ Brightview (the most helpful person in this whole mess) has just emailed to tell me that the line should be working tomorrow morning

RESULT (hopefully)

watch this space, will update tomorrow !

jhp

frugallass wrote: »

jhp - there ARE lines/extensions at the new place - they just need switching to the new number, therefore they are not liable for the £100+

Their may well be a master socket ,extensions, etc at the address but if their is no dialling tone when you plug in phone and the line has been disconnected in anyway between the exchange and the address a connection charge is normally raised.;)

Good luck,i hope you have some good news tomorrow.

frugallass

nothing yet ! will wait an hour or so before I 'kick off' again !

frugallass

there is now a problem at the exchange - Openreach engineer on the way (today) to try and resolve the problem

frugallass

THE PLOT THICKENS

3 engineers attended at the property to advise mum that the line at the exchange has been 'taken' and that she needs to request an installation via MAAF

frugallass

no response from MAAF to my email sent on Friday :mad:

frugallass

this is an email received from Rohan yesterday

I have escalated the matter within BT. A new Line installation needs to be done as the line that BT did find at the premise was an incomplete. When a matter is escalated with BT the process is speeded up. But however with this new line installation they have also advised me that they don’t have any spare tie pairs in the exchange. This is being looked into by the person I have escalated to. I am awaiting for an update from BT escalations Team.

I will Keep you informed with regards to the order.

and this is an email received today

The is an update with regards to the order we have placed with BT. I have called BT this morning and they have advised that they are still awaiting an engineer to be dispatched to the local exchange to see if there are any spare tie pairs available.

I will be contacting BT later in the day to see if an engineer has been dispatched.

AM I MISSING SOMETHING HERE ??

SAMARA - PLEASE CAN YOU HELP?