Madasafish Phone Line Woes......

Quentin

Sameer is a manager (cs) - don't know how senior, but seems to have some clout, and does appreciate a problem when it's described to him.

frugallass

but why do they need work on the line, they don't need anything new they just need their old number to go to the new address - surely that doesn't warrant a visit or work on the line.

frugallass

they were quoted (and have already paid) £40+ to transfer the number

they were told that if there wasn't a line (which there is) it would then cost £100+

frugallass

Quentin wrote: »

Sameer is a manager (cs) - don't know how senior, but seems to have some clout, and does appreciate a problem when it's described to him.

Don't suppose you have his contact details?

Quentin

Not direct - they seem reluctant to give you direct contact details.

I have contacted him by marking e-mails for his attention in the subject line, together with "urgent", "escalation required" and such like.

Also managed to speak to him on the phone by politely insisting to.

frugallass

Funnily enough, when I mentioned Ofcom in an email to Shanelle she responded straight away and informed us that someone called Rohan was dealing with the account. I've asked that Rohan sends an email with a progress update.

I've now received an email from a Douglas Stewart (BT/Brightview) who is going to try to answer some of my questions today.

sgun

I have also recently had problems with MAAF customer service - they won't talk to me! Because I have a fault (since November can you believe?) I get passed straight to faults. However I actually want to talk to Customer Service because I want to find out about compensation from MAAF AND from BT (it is, and always has been, a BT fault). I even sent an email but have had no reply. Really bad service - I would NOT recomment them.

hammy_the_hammer

sgun wrote: »

I have also recently had problems with MAAF customer service - they won't talk to me! Because I have a fault (since November can you believe?) I get passed straight to faults. However I actually want to talk to Customer Service because I want to find out about compensation from MAAF AND from BT (it is, and always has been, a BT fault). I even sent an email but have had no reply. Really bad service - I would NOT recomment them.

your compensation request would have to be directed to MAAF ...they as your service provider deal with BT. you will receive no compensation direct from BT

hammy_the_hammer

frugallass wrote: »

they were quoted (and have already paid) £40+ to transfer the number

they were told that if there wasn't a line (which there is) it would then cost £100+

i'm guessing by what you've said but it seems apparent that ther's no active line at the property hence the £100 charge .
to the best of my knowledge again, the fact that you have wiring at the property is irrelevant now in the charges that are made

Quentin

It seems maaf came to bt's attention as a result of their reputation for service.

Sadly for those who selected them because of their independence the bt attention turned into an aquisition.

But there was no need for us to worry!

We all got sent this message in an e-mail:

So what does this mean?
This is great news for Madasafish customers as it gives us access to BT's resources to bring you exciting new products and services.

So there you go!