Being hassled by E.ON

Save_Time

from EON's website

Our complaints process is underpinned by the requirements of the Complaints Handling Standards Regulations introduced by Ofgem in 2008. We strive to resolve the majority of complaints on the day they are received but between the 1st October 2009 and 30th September 2010 we logged 63,089 complaints which we were not able to resolve by the end of the next working day. We will always keep you updated with progress on your complaint and aim to resolve this as quickly as possible.
63089 calls in 1 yr --- assuming a six day week amounts to 210 calls a day.
They are honest enough to report this number, but what a shame that they are breaking the Regulations 210 times a day on an average, EVERY DAY !! Dr Paul Golby (CEO), please take note.


- 1 of the 63089 is mine raised on 24 Jul 2010, still open !!!

Former_E.ON_Company_Representative:_Malc

Hi Save Time

I'm sorry to hear you have an ongoing complaint with us.

As part of our complaints procedure, an individual agent will have taken ownership of your complaint. Their name/contact details will be on any correspondence sent to you.

I would contact them for a progress report. Escalate to their manager if you're not satisfied with the progress being made.

Malc

ashleighash1

i think its disgusting how Eon as a company can trap existing customers who they say have a debt with them, i am an eon customer and i apparently have a debt with them, im on a pre payment meter charging a daily service charge, intially when i rang them i only wanted to swap to avoid these charges as i use little to no electric and dont see why i should pay for a service im not using. Eon refuses to swap the pre payment meter, and their advisor on the phone said i could swap to another supplier if i chose, be given a final bill and that would be that, except when i did try to swap to another supplier Eon refused to let me