Help fraud mem consumer finance limited

never-in-doubt

adamski wrote: »

don't Worry.

Make sure you contact them staight away and deny the loan. As I said above, don't worry about complainting.

Also, check you credit report with Experian and Equifax. there may be other dubious goings on under your name.

Keep a note of each and every time you contact them and ask them for proof that it is you.

this company does not do proper cedit checks before lending money, so they have not followed proper KYC (Know Your Customer) principles. So THEY take the credit risk of fraudulant loans.

Make sure you do not ignore any correspondence from them. If they do ty to bother you, write a letter to their Executive Complaints Depatment. If they don't respond, complain to the Financial Ombudsman Service (FOS).

Good Luck
adamski

I'm not sure about the KYC quote... this is specific to Mortgages along with CIP. Loans wouldn't conform to this rule, also it is not mainstream loans - ie payday loans so again they operate under a different licence altogether (may be under pawn broker licence)

adamski

never-in-doubt wrote: »

I'm not sure about the KYC quote... this is specific to Mortgages along with CIP. Loans wouldn't conform to this rule, also it is not mainstream loans - ie payday loans so again they operate under a different licence altogether (may be under pawn broker licence)

There may be truth in that, but it is also true, they have to know their customers for anti money laundering purposes. A part of that is having sufficient id to prove who they are. The fact that MEM, do not do this, hey, they don't even do credit checks, put them in a very weak position.

In my case, if they HAD done a credit check, they would see there was a CIFAS record against my name saying that I had been a victim of impersonation.

Instead, they choose only to check simple details. Im guessing but, address, telephone number, electoray role (maybe). As it's all online, there can be very additional proof.

SoonBeSummer

Thanks for your reply Adamski,

I called MEM on the 16th and explained that I have no idea what this overdue loan repayment is about, and I explained that they had the wrong surname (missing letter S on the end). The woman asked for my date of birth, which I refused to give. She said she would hand the case over to the fraud department.

Today (25th) I have received another letter dated 20th march requesting payment for this overdue loan and a warning that, if I do not pay they will refer the file to a specialist debt recovery company.

I called them again today, to explain the situation, they said the fraud department tried to contact me yesterday (but I missed the call).

Please help, should I contact the police and get proper legal advice, I dont know what do I do now, is there an organisation I can contact that will help me?:mad:

Im mad but im also getting stressed out now.

adamski

SoonBeSummer wrote: »

Thanks for your reply Adamski,



I called them again today, to explain the situation, they said the fraud department tried to contact me yesterday (but I missed the call).

Please help, should I contact the police and get proper legal advice, I dont know what do I do now, is there an organisation I can contact that will help me?:mad:

Im mad but im also getting stressed out now.

Try not to get stressed.

The Police probably won't be interested, you can contact the Financial Ombudsman Service (FOS) for advise, they will most likely submit a complaint on your behalf. This is something you can do yourself anyway.

If you do complain, they HAVE to acknowledge the complaint within 5 days (it may be a little longer, I don't rightly remember). If it doesn't go your way, you can then legitimately take it up the the FOS.

When this happened to me, it took several phone calls before they took my name off of their collections list. I even had a collector from the US phoning me. At each point I pointed out it was fraud and told them I was complaining.

Be persistant and firm with them. I also don't see any harm in giving them your DOB as it will help their fraud enquiry. They can't use it against you as they will have an original application with a DOB on it.

At the end of they day, even though these pay day loan sharks should be locked up for the sort of products they offer, it is them who really have been the victims of fraud and not you. It is well within their rights to try and collect the money, you are also well within your rights to deny it's you.

You can also try and get out of them the card and bank account used to perpetrate the fraud. You can easily confirm that these aren't yours.

If you haven't done so already, you MUST check your credit reports to see if there is any suspicious activity on it.

Also, the next thing I would do, if you haven't done so already is phone them up and ask to be put through to the Fraud Department. Be nice and helpful with them. IT is them who can stop the harrassment being dish out on you.

Good luck

Chris_ITpro

Hi,

I have recently received a similar demand from MEM Consumer Finance Ltd for an overdue loan that is obviously fraudulent. I have contacted them and they have referred it to the "fraud department" for investigation.

I too am obsessively protective of my identity and shred everything, regularly check my credit reports and disclose only to trusted sources online. So far it only looks like they have my name and address - not exactly identity fraud because that kind of information is easily obtainable.

Hopefully I will have this sorted in the next few days without having to resort to the Financial Ombudsman.

Paddy_Gloucestershire

They have been pursuing my wife since August 2010 for a fictitious loan under various guises MEM Consumer Finance, Month End Money, Mackenzie Hall debt Recovery and Meritforce Doorstep Collection Agents.

We're fairly switched to such things but how many vulnerable people receive these threatening letters and pay their demands?

I informed the police last year - that didn't seem to stop them, I've now gone to Trading Standards and the Government agency Consumer Direct.

I suggest everyone do the same so it gets shut down.