Jet2.com .. is this sharp practice?

hugeness

just tried to book a flight online with jet2.com. the site said the transaction failed, yet when i checked my bank account, the money had been taken out.
no email confirmation, booking number, nothing. the site said any problems and i should call customer relations immediately (on their premium rate number).
when you ring the number, it does say any other enquiries (non-booking) should be directed to another number, which is even more expensive (50p minute landline, 75p per minute on skype).
of course because the site is damaged and still taking peoples money the phone line is constantly engaged, and probably taking rather a lot of money for the problems jet2 is causing. there is no customer relations email address.
i found a number on 'saynoto0870' but they said there was nothing they could do. i asked them to pass on my details, but they said i had to call the premium rate number. i said this appears to be a sharp practice, especially as the premium rate number is only open half the day, yet it doesnt say this, and the 50p per minute number is not advertised as such but looks like a normal number. (it is advertised as 50p per min on the main page, but not on the pop-up, which is what you see before you panic).
the staff said jet2 were aware of the issues on the website, so why are they still taking bookings? my advice is pay the extra few pounds and go with a reliable service. if they know of the issues, which state the transaction failed, but the money is being taken, isnt this strictly speaking a fraud?

hugeness

Update.. spoke to Managing Director who said he would look into it.
got a call back... the bookings were apparently failing at the banking interface... but this has now been resolved (?) it appears in the case of my account the money was being 'blocked' for authorisation, but not taken out of the account. (which means i cannot use it until this is resolved). One of the senior managers apologised to me unreservedly, but it does appear that a lot of people got stuck on that premium rate line this morning.
it is my strong opinion that when a site fails like this, an error page should be posted and transactions suspended.

colmil

Jet2 are the sharpest crowd going, I will not travel with them and remember that they are a no refund airline!

naranja

I attempted to book flights last Tuesday evening and received no confirmation code or e-mail after the booking process but the money was taken out of my current account instantly TWICE! I managed to get through on the 10p per min line where they confirmed that the booking had been made and the error was their fault and they would refund the money taken in error within 7 working days.However,this was for quite a lot of money and has left my current account in a very unhealthy state. I only booked using a debit card to save a few pounds against a credit card which has badly backfired as I am now overdrawn until the money is reinbursed.Apparantly the new booking system is not working well!!

jamescredmond

at first blush this looks like nothing more than a techno-glitch and needs to be addressed.immediately.

christ on a bike! the last thing we need is another 'sharp practice' outfit like ryanair (don't get me started).

but don't think this example is a rip-off.

Cobra-Kai

We've just booked a flight through Jet2 and have been charged twice after being informed the first transaction failed. When you click on the final purchase button a message comes up telling you not hit go-back or refresh which we duly obeyed. That screen then went and a message appeared informing us that the transaction had failed. We then went through the whole booking again and this time it was successful. When we then checked our e-mails we had two confirmatory e-mails confirming two duplicate bookings. After calling the call centre, we have now received an e-mail stating that Jet2 will charge us £40 for cancelling the extra flight which is absolutely scandalous. we have 48hrs to agree to this otherwise they will charge us the full amount.

I have booked them through my credit card and are not sure whether I should accept their offer and dispute the £40 (which appears to make me accept liability) or reject their offer and dispute the total flight cost of £200.

How many more examples of this are there?

Kazipoo

I can't say I have ever had any problems with Jet2. I have travelled with them over 10 times in the past 4 years and booked over the internet and paid by debit card. I would like to hope that this is a glitch as someone else has suggested, because so far, for me, they are the best budget airline out there.

Mr_Lahey

Its well known that Jet2 are about as honest as a car sales man.

Not only that but their average fleet age is 20+ years. I mean come on, sort a new plane out or something.

meemo

it's actually cheaper to pay by paypal than it is to pay by credit or debit card and it comes off your credit card anyway.

I travel with Jet2 several times a year and haven't had any issues - lucky I guess!!

siestaman

Manchester to Alicante. Shambles on the plane. Lack of items and to add insult to injury the handlers at Alicante totally smashed a fibreglas suitcase. Probably ran over it.
Complained within their 7 days. Got a reply saying they would resoind within 28 days. Took 35 days to reply with a derisory offer. Wanted picture but refused to pay for them. Offered to pay 20 GBP as compensation, as only the damage was claimable for. Yet they demanded pictures and receipt. To add further insult the 20 GBP would be paid within 21 days. Thats 54 days after getting my letter. Would you use this airline??? Do so at your peril. They will deny everything as per their norm. They couldn´t care less!