Help with two contracts?!?!

phatwa

Hi, I am new here but I am in desperate need of advice as I am at my wit's end.

Back in November 2007 I was 7 months into a 12 month contract with O2. I walked into a Phones4U store just to have a browse and the salesman managed to persuade me to buy a new phone with a much better contract, I thought my costs would be much less. I couldn't afford two contracts so the salesman said he'd take care of the o2 contract and pay off the remainder (£125).

Anyway, that was in November and I thought come 1st December I'd be only paying for one contract - the new one. Turns out he didn't cancel it after all. I realise there's only a few months left to pay of the old contract - but that's not the point! I would like to find this guy and do something about his mis-selling. I'm sure this is illegal. I've been into the store but that guy no longer works there apparently, I've rung up Phones4U but they deny ever knowing about my situation.

Is there anything I can do? Is this commonplace? I think it's disgusting.

Quentin

You can only do something if you have some proof they agreed to "take care" of your old contract.

If you do, then show it to the shop manager, then if nothing is done to recompense you can take it to your local trading standards and ask for their help or take legal action to recover the £125.

But if you have no proof, then there is nothing you can do except put it down to experience.

JDE_4

When I signed up with Phones4U last year I was in a similar position and they agreed to pay off our contracts. They did it by giving us the cash there and then, £200 in total to pay off mine and the wife's contracts.

tomglentanar

I am in the same position. I received a txt message saying to call them for an upgrade, the txt message states that they would buy out my existing contract. When I called and spoke to the salesperson, he offered me 50 pound cashback if I took out a contract with Orange and they would give me an LG Viewty. I was hesitant to take up the offer, he then upped the cash to 100. I asked him categorically to confirm that they would buy out my contract AND give me 100 pound, he said YES. After a couple of weeks I noticed my old phone was still active, I called them to ask why they hadn't cancelled my old contract. They said I had to to do it myself. It then turned out they said the 100 was to buy out my contract. I have asked them to listen to the call I made to them to check the facts. If I haven't heard from them by the end of this week I will be phoning again, I may even get my solicitor to phone them as they are clearly in breach of contract.