onestop phoneshop

crazyivan57

Has anyone got any feedback on cashback deals from the onestop phoneshop please? i.e are they ok to use ?

ioscorpio

I've had all mine back so far, only one more to clain in April.

lazza_w

I'm just about to take them to court for non-payment of my cashback.

They are refusing to pay as I did not send in an original of my bill but a copy. This is despite them sending me a claims procedure that states that a copy should be sent, emailing me claim vouchers that state that a copy is preferable to sending an original and verifying the same thing by phone.

ioscorpio

I've sent copies with all my claims

Try emailing these

escalations@cpw.co.uk
[EMAIL="cdunstone@cpw.co.uk"]cdunstone@cpw.co.uk[/EMAIL]

mobilejunkie

If it's a price-match deal and not on cpw O2 original bills are a must - that IS in the legal (and their own) t&c. It's probable in those circumstances you've been mislead by the rubbish that comes with the phone or by reading the wrong t&c. This has been well-publicised on here. If you ARE in this position your only hope is to claim that you followed the information they supplied (and provide it); however, you would be on a VERY sticky wicket. People MUST follow the leagl t&c or they have little (if anything) to fall back on. There are many other ways people can come unstock by following the (deliberate) mis-information this lot provide - including (often) completely wrong claim dates on their on-line accounts. Yet again, be warned! If it WAS on cpw O2 (O2 post 1/9/06) you ARE permitted to send a copy ill - if this applies, find the statement confirming that on the site contact (which is actually "help" section and print it out. However, if the contract was after 1/9/06 it is with O2 and not cpw O2 and there is no comeback for you.