Advice needed please! Overclockers has kept my money for a month...

KILL_BILL

speak to the bank and forward them copies of the emails and get them to make a clawback as clearly you have not received the goods. the bank will do this even if you have a visa card as you have never received the goods

when you get your refund email eclockers and state that you are taking them to small claims for the interest that would have accured at 8% from the 7 days after they cancelled your order

deanos

If its a "Visa" debit card i understand you are covered the same as a credit card, ring your bank and explain you want to do a chargeback

ch0ccy

Thanks to everyone's suggestions so far. Thought I'd give them till end of the week to refund me before taking further action but it's now Friday and no refund yet :mad: This is absolutely ridiculous and I'll be chasing them (again) next week via phone/letter as well as contacting my bank. Needless to say I'll never ever consider ordering anything from them after this :mad:

If anyone has any other suggestions as to what I could do - prepare to take them to small claims perhaps - then please let me know

Conanius_2

Hi Choccy,

I'm good mates with a few of the managers at OCUK, and they were rather shocked to hear about this.

Can you get me your order number, and the manager I have spoken to has said he will deal with this immediately when he gets in tomorrow morning.

(Edit - FYI Manager in question is a chap called 'Gibbo' (Andy Gibson) )

Cheers

Gareth

weegie.geek

Conanius wrote: »

Hi Choccy,

I'm good mates with a few of the managers at OCUK, and they were rather shocked to hear about this.

Can you get me your order number, and the manager I have spoken to has said he will deal with this immediately when he gets in tomorrow morning.

Cheers

Gareth

Did you meet at the BNP conference?

BargainAholic_2

Thats bloody Stokies for you! :rolleyes:

doesn't matter that I'm one myself of course lol

Conanius_2

weegie.geek wrote: »

Did you meet at the BNP conference?

OMG THE LOLZ!

....

no.

RTB_2

ch0ccy wrote: »

Hi everyone, I'm new to these forums so if this isn't posted in the right place please move it.

Exactly one month ago I came across this http://www.hotukdeals.com/item/139523/ultima-extreme-sli-8800-gtx-intel-c/ (now expired) on HUKD. It was a system sold by Overclockers and at such a bargain price that I placed an order straightaway. The next day (Monday 28th) I received an automated email from OCUK saying my order had been cancelled and refunded as the system was a misprice. Fair enough, that was the end of that or so I thought. They had taken payment from my account on the same day, but since my order had been cancelled I thought nothing of it and expected it to be refunded.

However after about a week, I discovered that the money still hadn't been refunded, so I gave them a ring, and was told it could take up to 10 working days to process a refund. I waited for another week, called them again and was told that the refund had been processed and should show up in my account in the next couple of days. By this time I was getting slightly concerned, so I sent a message to my bank to ask about this refund. This was my bank's response on 18th February:

Thank you for your secure message regarding the disputed Visa transaction to "Overclockers.co.uk" for the amount of £449.93 that has debited your account on 28 January 2008.

I can confirm that as of today no credit or refund has been applied to your account from the above merchant. Once a refund is processed the funds will be in your account within 30 days. However I can not confirm when the merchant will process this refund or apply the credit.

So the refund had never been issued in the first place. I phoned OCUK again last Tuesday (19th Feb), told them it's been over 3 weeks, I've not received my refund, I contacted my bank and they confirmed this. The sales advisor said he would contact the accounts manager, who'd ring me back the following day after 2pm. Almost instantly after I hang up, they sent me this email:

From:"Overclockers UK Mailer" <noreply@overclockers.co.uk> To:<my email address> Date:02/19/2008 05:14 PM Subject:Order Cancelled - 1234567
Order Number: 1234567 (Internet Reference: OC000000) Date ordered: 27/01/2008 12:53:00
Payment Method: Secure Trading
Shipping Method: City Link Parcel Next Day (Delivered Mon-Fri)

---

Dear <Customer>,
This order has been cancelled and all monies refunded to the credit/debit card used.

Since then it's been a week, and surprise surprise, no refund has shown up in my account. I didn't get a call from the accounts manager either and it's now been a month since the original order.

Any advice on how to proceed from here? Can anyone spot anything in their T&Cs that might help someone in my position? The way things are at the moment, they have my money, I do not have the goods I ordered and they took payment on the day of cancelling my order. They've kept this payment for a month.

http://www.overclockers.co.uk/terms.php
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.

Does the above apply to me? As they (the Supplier) have taken payment.

Any advice is very much appreciated and thank you for reading through my long post

Please call 0870 443 0880 and ask to speak with Phil Meredith, General Manager at OcUK. This will be resolved. Please quote RTB.

Thanks

ch0ccy

Checked my bank account this morning and the money has been returned - took them long enough! Looks like I won't need to go through the hassles of writing them a letter/contacting my bank/small claims any more.

Needless to say I'll be steering clear of OCUK from now on, and thanks again to those who have given me advice so far

superscaper

ch0ccy wrote: »

Checked my bank account this morning and the money has been returned - took them long enough! Looks like I won't need to go through the hassles of writing them a letter/contacting my bank/small claims any more.

Needless to say I'll be steering clear of OCUK from now on, and thanks again to those who have given me advice so far

Not just you, even some banks. According to other threads on this forum some banks are now refusing to approve any transactions with OC because there's so much fraud associated with them (allegedly ). In the last month or so I'm just hearing nothing but outrageously bad things about them. Which is a shame I used to use them and they were really good. Although I get hardware cheaper now anyway (scan etc).