DFS Rip Off

MABLE

We recently bought two sofas from DFS and went for the nothing to pay for first year and then 36 months at £xx pounds etc. The salesman went through the agreement forms very thoroughly and when it came to the ppi insurance I declined. Although the salesman said he was concerned that by doing this and if we lost our income we may not be able to pay for money back. I thanked him for his concern but advised him he would have to find another way to make a fast buck and he shut up.

We were accepted by Blackhorse Finance and the sofas were delivered 7 weeks later.

Excellent service and excellent quality.

Alias_Omega

We have been sofa shopping, seen many items and thought that DFS were overpriced compared to the rest of the market (SCS, land of leather etc).

We can get credit, just that were saving the cash to pay in full, as when we went to SCS the salesman was eager to reduce the prices for a sale there and then..

nomoneytoday

Our DFS sofa needed new seat cushions as the originals supplied wore out in less than 2 years. The DFS expert came out and merely plumped them up.

We will never shop there again - their loss.

Gillianh2

We bought two leather sofas and took out the Leather protection cover. (supposed to cover for accidental staining etc;) Well they stained okay everytime anyone in dark clothes or jeans sat on them.:cool: Requested a visit from DFS to rectify this was told............................................. Oh you are not covered for staining from clothes etc; only from something like Tomato Sauce or Curry:mad: Needless to say we would never shop there again:p

joanie20

I recently ordered a sofafrom DFS and paid a 400 pound deposit and agreed to pay cash on delivery however my circumstances have rapidly changed and am no longer able to pay or accept sofa, I know i will loose the deposit but will i be able to cancel the order without being taken to court?

Lucifa42

Gillianh2 wrote: »

We bought two leather sofas and took out the Leather protection cover. (supposed to cover for accidental staining etc;) Well they stained okay everytime anyone in dark clothes or jeans sat on them.:cool: Requested a visit from DFS to rectify this was told............................................. Oh you are not covered for staining from clothes etc; only from something like Tomato Sauce or Curry:mad: Needless to say we would never shop there again:p

Oddly enough, we've just bought a sofa from DFS and one of things they said the protection cover doesn't cover is curry! (though how they prove it's curry I don't know).
Though this is a fabric sofa, not leather.

For the record, we've gone for 2 years interest free credit, with 24 payments starting a month after it gets delivered - 5 weeks to delivery.

Gillianh2

Lucifa42 wrote: »

Oddly enough, we've just bought a sofa from DFS and one of things they said the protection cover doesn't cover is curry! (though how they prove it's curry I don't know).
Though this is a fabric sofa, not leather.

For the record, we've gone for 2 years interest free credit, with 24 payments starting a month after it gets delivered - 5 weeks to delivery.

My advice would be to cancel the cover it is a needless expense it is worthless. Trust me from bitter experience.:eek:

DaisyClaire

DFS use several different credit agencies - if you fail with one they try another and so on. I am currently paying for my sofas and the agency is Open & Direct.

continualdiamond

Our sofa is from DFS, we went for the 0% interest for 4 yrs plan, with no payments for the 1st yr, so in affect where paying it off over 3 years with no interest.

One thing that did annoy me about them though, is that we went in at the time we did because we knew it would take some weeks to make and it would work out for when we moved house. As it turned out it was spot on for timing when the salesman confirmed the time it would take, we made it clear it couldn't be delivered before such and such a date because we were renting fully furnished and it couldn't got anywhere.

Of course it was ready 2 weeks early and they wanted to deliver it, well we clearly had to say no, because we hadn't moved. They were not happy at all, but it was on our contract we'd sign saying it couldn't be delivered until after such and such a date. But they were annoyed that our sofa had to take up space for an extra 2 weeks.

MYLITTLESISTERLOLA

I was going to go to DFS on Saturday to buy a sofa, so glad I read this thread I will now stay well clear
Thanks everyone for you comments