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Post Office Refund
xtra_time
Posts: 212 Forumite
Hi, Just wondered what people thought about this. We had an item go missing, waited to see if it turned up then when it didnt refunded the ebay customer and claimed via the post office.
The item cost was was £6.66 and they have now "refunded" a 12 pack of 1st class stamps which is below the £6.66 and should they not give the money or at least enough stamps to cover the item?
The item cost was was £6.66 and they have now "refunded" a 12 pack of 1st class stamps which is below the £6.66 and should they not give the money or at least enough stamps to cover the item?
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When they wrote what did they actually say in the letter..?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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"We cannot track 1st and 2nd class mail so we cannot search for the item. Please accept the enclosed book of stamps as compensation for the loss"0
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Did you send all the certificate of posting and or receipts as required?
I have always been paid out for all my claims (except two recorded ones) where standard post was used and I had proof of posting.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Did you send all the certificate of posting and or receipts as required?
I have always been paid out for all my claims (except two recorded ones) where standard post was used and I had proof of posting.
Yes everything was sent as they requested including printouts of ebay invoice page and proof of posting.0 -
In that case I would give postwatch a call..as Royal Mail would appear to be in breach of their own terms and conditions.
This does also have a knock on effect that others may have overlooked. Royal Mail do not consider Recorded as a tracked service so this rule would mean no payouts for RD items that are lost either.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
:mad: Why would they say that your COP covers up to £34 if they just send 12 stamps:mad:
I have a claim to put in and expect more than 12 stamps!:j I love bargains:jI love MSE0 -
I have received a book of stamps before but this was sent as a goodwill gesture when I was unable to produce a CoP. As has been said you should pursue this as you should be refunded the full value as you have all of the evidence required to claim.0
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give them a ring...if you've sent everything in, its probably just a mistake
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We normally get a book stamps even when we're submitting a claim over the phone to cover the lost postage as the claim will only cover the item cost0
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Every time I've made a claim with Royal mail they never give me back the price of the item is always been several pounds shorter
:money:0
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