CPW Contract Problem

buchman

Slight little problem, I had my contract renewed through retentions in November so I got a Viewty for free, with 200mins, 400texts + Unlimited o2 calls + Unlimited landline calls.

My phone arrived next day as expected but it did not say anything about the extra unlimited bits.

I rang them up and the first person said that you wouldn't be able to apply the 'on-net' part to this type of account, so he got the person who sold it to me to call me back. He said it would be fine, etc.

Now I rang up yesterday as I noticed my minutes were going down faster than expected. They said I had all the extras, so I asked for it in writing and they said it would take 7 days etc..

This morning I rung up just to check and the person said that I did not have the extras on my account, etc, etc.

What is my position on this now, what should I do as I have blatantly been mis-sold the contract.

Basically I want to move away from CPW now, as I have been lied/ palmed off a few times.

Sid_Harper

Write them a letter with facts, dates, names, and times of conversations and give them 14 days (time of the essence) to respond with either correction and compensation to bring you in line with what you contractually agreed, or to cancel the contract altogether and refund you all costs so far. You could also say in there that if yuo don't hear back in 14 days, you will commence legal action without further notice. Send it recorded delivery and get a copy of the proof of delivery off royalmail.com

buchman

I shall try this, its just so annoying that no one will give you a straight answer on the phone.

Anyone got an address to write to?

buchman

Well I thought I might make an interesting update.
I finally got through to a team leader who listened to the recording and said that they were wrong, so I asked for my PAC code, that was yesterday and he said hed get back to me.
I rang them again on my way home and asked whether I needed to apply or not and they said I would get it by monday.
Now I get home and find out that my phone has been disconnected, I log onto CPW online and it shows as disconnected. I managed to get through to Loyalty who did it and there excuse was that because I am ending my contract early they have to disconnect the phone, now I wish someone would have told me this.
Apparently I will still be getting my PAC code, which tbh I don't know whether that will happen as a) Its meant to be by text
b) Everything that has come out of loyalty has been a lie.

God I needed that rant, as I can't really phone anyone up to complain