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T-Mobile- Plain Stupid
noisysaver
Posts: 37
Forumite
in Mobiles
Some weeks ago I decided to buy myself an iPhone. However after reading many reviews and tests and seeing my freinds one, I was discouraged from the purchase and instead pointed towards the better Nokia N95 instead.
Great, so I went looking on the high street for a stand alone model without a tariff attached that I could use with my own SIM card with T Mobile.
The best high street price I found was £329 and the best net price was £248. Ebay typical price was around £200.
So I then asked my provider T Mobile about buying one from their shop, which they told me I couldn’t do without buying another contract.
My upgrade isn’t due for nearly 6 months and I wanted the phone now for my work and also as a good Sat Nav for some up and coming travelling. Not only that but my pockets were wearing out with so many gadgets and I considered this a 'consolidation' gadget, combining PDA, iPod, Sat Nav and Mobile in one.
So, then I see that on their website you can get a free N95 with a new 18 month contract. Gratis! So I rang them and asked if there was anything they could do for me to get my hands on this phone, I’d even be up for taking out a more expensive tariff on my existing contract (which has 2 phones on it)
Nothing, they couldn’t bring forward the upgrade (which would cost me £119 anyway) and would not just sell me the phone with or without a discount. The offer was only open to ‘new’ customers. My 10+ year loyalty to T mobile (one2one) meant nothing!
So the penny dropped, I’ll cancel my contract at a cost of £82 and then sign up for a new N95, saving me £249 or £168 depending on where I were to buy it from.
I called T Mobile up and asked if there was anything they could do to ‘fix’ my problem as at the moment I’d have to cancel my contract and then immediately sign up for another one the same day.
Nothing, absolutely rubbish. So I ordered my new phone and then cancelled my other contract, great…a brand new N95 for £82, the cost of cancelling my other contract.
BUT what about my number? They already told me I couldn’t keep it. No problem. Buy the phone from the website BEFORE you cancel the contract and then simply transfer the number to your new phone. Once the transfer is complete, you can then safely end the contract and the number is cancelled.
Another money saver is to reduce the tarriff to the lowest one BEFORE cancelling the contract, as you get hit for the monthly payments remaining, so less monthly payments, less final contract ending payment.
What a joke, and I still cannot believe that T Mobile could NOT do anything to make this any easier, leaving me no option but to perform this ridiculous move to get the phone I want, all from the same company.
T Mobile, you suck and I have lost all confidence in you. Count on me NEVER to recommend your service to ANYONE ever again.
"There's no way you can get this phone from us" Well, not if you have half a brain anyway...:rotfl:
Great, so I went looking on the high street for a stand alone model without a tariff attached that I could use with my own SIM card with T Mobile.
The best high street price I found was £329 and the best net price was £248. Ebay typical price was around £200.
So I then asked my provider T Mobile about buying one from their shop, which they told me I couldn’t do without buying another contract.
My upgrade isn’t due for nearly 6 months and I wanted the phone now for my work and also as a good Sat Nav for some up and coming travelling. Not only that but my pockets were wearing out with so many gadgets and I considered this a 'consolidation' gadget, combining PDA, iPod, Sat Nav and Mobile in one.
So, then I see that on their website you can get a free N95 with a new 18 month contract. Gratis! So I rang them and asked if there was anything they could do for me to get my hands on this phone, I’d even be up for taking out a more expensive tariff on my existing contract (which has 2 phones on it)
Nothing, they couldn’t bring forward the upgrade (which would cost me £119 anyway) and would not just sell me the phone with or without a discount. The offer was only open to ‘new’ customers. My 10+ year loyalty to T mobile (one2one) meant nothing!
So the penny dropped, I’ll cancel my contract at a cost of £82 and then sign up for a new N95, saving me £249 or £168 depending on where I were to buy it from.
I called T Mobile up and asked if there was anything they could do to ‘fix’ my problem as at the moment I’d have to cancel my contract and then immediately sign up for another one the same day.
Nothing, absolutely rubbish. So I ordered my new phone and then cancelled my other contract, great…a brand new N95 for £82, the cost of cancelling my other contract.
BUT what about my number? They already told me I couldn’t keep it. No problem. Buy the phone from the website BEFORE you cancel the contract and then simply transfer the number to your new phone. Once the transfer is complete, you can then safely end the contract and the number is cancelled.
Another money saver is to reduce the tarriff to the lowest one BEFORE cancelling the contract, as you get hit for the monthly payments remaining, so less monthly payments, less final contract ending payment.
What a joke, and I still cannot believe that T Mobile could NOT do anything to make this any easier, leaving me no option but to perform this ridiculous move to get the phone I want, all from the same company.
T Mobile, you suck and I have lost all confidence in you. Count on me NEVER to recommend your service to ANYONE ever again.
"There's no way you can get this phone from us" Well, not if you have half a brain anyway...:rotfl:
0
Comments
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You do realise you will have to port your number to a PAYG sim on a different network before porting it back to T-Mobile??? You can't move a number to another contract on the same network - it doesn't work that way unfortunately!Wondering how to have a life & not rack up more debts...0
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I didn't want the number, I just added that advice for people who do. I wasn't aware that you couldn't just do this within networks (they just told me that it was possible-as you say, across networks only), so thanks for your additional info.0
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As a Dealer, I do think that if a customer wants or needs to upgrade early with the same network, they can as long as they are willing to pay up there existing contract.
Problem is that the Networks would probably bring in terms that state "Early Upgrade fees will be charged on the basis of the original tariff that was connected"0 -
Is that true about reducing the rental? I started an 18 month contract on a £50 plan, but reduced to a £35 one after 12 months, I have 2 months to go but was told to cancel early I'd have to pay it off at the £50 a month price.0
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Is that true about reducing the rental? I started an 18 month contract on a £50 plan, but reduced to a £35 one after 12 months, I have 2 months to go but was told to cancel early I'd have to pay it off at the £50 a month price.
I had heard that they may do that, but didnt know they had started.
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silly, maybe - unusual, nope, pretty much every single network would have said the same thingYes Your Dukeiness
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