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3 Contract
Last month i tried to change my 3 contract to PAYG as i hardly use it.I had ppreviously had a free cashback deal which did not payout as the company went into liquidation before i received any cashback.3 retentions kept ringing me offering me different deals and in the end i caved in and accepted a deal with the mix and match 300 plus 200 texts extra for £10 a month with a free sony erikkson850i, although i knew i would never come close to using the minutes or texts.
When the confirmation letter arrived it actually said i was on a mix and match 300 for £5 for life,which was much closer to my needs. I have just received my first bill and it was for £10.
I rang 3 up to query this as this was a better deal for me as i know i will never use the extra 200 texts, and they said the letter was sent in error and they could not change anything,
My question is,have i a legal document with the letter and could i insist they honour the £5 a month deal or are they within their rights to carry on with the £10 a month deal.
Has anybody else had this happen to them and maybe give me some advice.
When the confirmation letter arrived it actually said i was on a mix and match 300 for £5 for life,which was much closer to my needs. I have just received my first bill and it was for £10.
I rang 3 up to query this as this was a better deal for me as i know i will never use the extra 200 texts, and they said the letter was sent in error and they could not change anything,
My question is,have i a legal document with the letter and could i insist they honour the £5 a month deal or are they within their rights to carry on with the £10 a month deal.
Has anybody else had this happen to them and maybe give me some advice.
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